Director of Rooms

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We are seeking a dynamic and experienced Director of Rooms to join our team in Baghdad, Iraq. As a key member of our executive leadership, you will oversee the entire rooms division, including front office and housekeeping operations, ensuring exceptional guest experiences and operational excellence.

• Lead and manage the front office and housekeeping teams, fostering a culture of superior guest service and operational efficiency
• Develop and implement strategic plans to optimize room revenue, occupancy rates, and guest satisfaction
• Oversee the rooms division budget, including forecasting, cost control, and profit maximization
• Establish and maintain standard operating procedures for all rooms division departments
• Analyze performance metrics and guest feedback to continuously improve service quality and operational effectiveness
• Collaborate with other department heads to ensure seamless guest experiences across all touchpoints
• Spearhead innovative projects and initiatives to enhance guest services and streamline operations
• Ensure compliance with all relevant health, safety, and security regulations
• Mentor, coach, and develop team members to build a high-performing, motivated workforce
• Implement and oversee sustainability initiatives within the rooms division to reduce environmental impact and improve efficiency
• Conduct regular property tours and inspections to maintain the highest standards of cleanliness and presentation
• Develop and manage crisis response protocols for the rooms division, ensuring guest and staff safety in emergency situations
• Stay abreast of industry trends and technological advancements, implementing innovative solutions to enhance guest experiences and operational efficiency

• Minimum of 5 years of experience as Director of Rooms, with at least 3 years in a senior management role
• Proven track record of successfully managing rooms division operations in upscale or luxury hotels
• Strong commercial acumen with experience in budgeting, forecasting, and revenue management
• Excellent leadership and team management skills, with the ability to inspire and motivate staff
• Outstanding problem-solving and decision-making abilities