Director of Rooms

Ennismore, with its luxury brand SLS Hotels, is currently undertaking a magnificent all-inclusive project in the oasis that is Playa Mujeres, just north of Cancun, Mexico.  SLS Playa Mujeres Cancun, All-Inclusive Collection is planned to open November 2024.

Introducing the newest gem of dazzling luxury to reach Cancun’s Playa Mujeres area: our all-inclusive hotel offers 500 luxurious keys, complemented by an impressive array of 18 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to Cancun, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart.  At Ennismore, we are ambitious, and this project is a perfect example of that.  If you are looking to make your mark as we expand further into Mexico, build an exciting hotel with lots to offer, and work with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

What you’ll do

We are looking for an experienced Director of Rooms to join the pre-opening team at SLS Playa Mujeres Cancun, All-Inclusive Collection. Under the guidance of the Hotel Manager, the Director of Rooms is responsible for managing the Front Office, Guest Services, Housekeeping and Laundry departments in an effective and courteous manner. The Director of Rooms is responsible for providing all guests with quality service while maximizing room revenue and developing team members. 

• Lead the function in all areas of the Rooms Division: Front Office, Guest Services, Housekeeping and Laundry. 
• Daily management of Rooms Division - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction. 
• Continuously evaluate performance of each Rooms Division manager, taking corrective actions when necessary. 
• Establish and champion SLS specific Standard Operating Procedures (SOP’s) for the Rooms Division. 
• Attend, lead, and participate in various hotel and departmental meetings. 
• Interview, train, and manage all talent in the Rooms Division.
• With Executive Committee, determine strategy, training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service. 
• Facilitate the training and development for Rooms Division team to SLS and Ennismore standards and style. 
• Monitor and review guest comments and feedback to identify areas for improvement. 
• Respond directly to guests as necessary. 
• In partnership with Hotel Manager, monitor daily availability and occupancy and communicate with Revenue to resolve any challenges. 
• Participates in Fire Safety and Loss Prevention programs. 
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service. 

What we are looking for... 

• Minimum 3 to 5 years of progressive experience in hotel industry, preferably in an upscale or lifestyle brand hotel. 
• A proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook, point of sale systems. 
• Ability to multitask, work in a fast-paced environment and have a high level attention to detail. 
• Excellent verbal and written communication skills. Fluent in Spanish and English. 
• You have a solid understanding of local legal compliance requirements. 
• You make people feel good - your team, guests and colleagues alike. You make a positive impact. 
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. 
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. 
• You take ownership of important issues, solve problems, and make effective decisions. 
• You learn quickly and adapt to SLS’s unique culture. 
• You are humble and open to ideas. We leave our ego at the door and help get things done. 
• You’re up for doing things differently and trying (almost) everything once. 
• You want to be part of a team that works hard, supports each other and has fun along the way. 

What's in it for you... 

• The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. 
• The chance to challenge the norm and work in an environment that is both creative and rewarding. 
• Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. 
• A competitive package and plenty of opportunity for development. 
• Excellent discounts across the entire Ennismore family of brands. 

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.