- Integral
- Permanente
- Gestão Executiva Hoteleira
- ACCOR
__jobinformationwidget.freetext.LocationText__
Fairmont Heritage Place - Ghirardelli Square, San Francisco, United States
__jobinformationwidget.freetext.ExternalReference__
REF34908E
Director of Residences (Operations)
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
Hotel Overview:
Two of San Francisco's most recognized icons, Ghirardelli Square and Fairmont Hotels & Resorts, have partnered to create the city's most distinctive and exciting luxury residential accommodations, Fairmont Heritage Place, Ghirardelli Square.
Join the Fairmont Heritage Place team and be part of providing the highest quality service to our owners and guests. Fairmont Heritage Place Ghirardelli Square is a Private Residence Club with 53 one, two and three bedroom residences.
What is in it for you:
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Responsibilities:
Reporting to the General Manager, the Director, Residences will manage all aspects of Housekeeping and Front Office Operations ensuring Fairmont Hotels & Resorts standards and Cleanliness/Sanitation standards are maintained in all areas of the Residence Club.
- Ensure Fairmont Hotels & Resorts core standards and residential standards are implemented and audited for consistency.
- Develop standards and training for the positions in both Housekeeping and Front Office and Owner Services Departments.
- Oversee property inspection program including Residences/Public areas to up-keep cleanliness – general repair – replacements as required using iAudit program.
- Coordinate and schedule preventative maintenance programs and timelines with Chief Engineer. Ensure work orders and service tickets are being entered into Royal Service platform.
- Responsible for everyday communications, including coaching and performance management for supervisors and line level colleagues, and managers.
- Responsible for performance of Residence Managers and Owner Services Team.
- Responsible for colleague performance evaluations on a timely basis, including corrective action and coaching.
- Responsible for creating SMART goals for the management and line level team
- Monitor and Champion Health and Safety environment and aspects of Housekeeping and Front Office Operations, ensuring all staff are fully trained and up-to-date on Health and safety issues regarding chemicals, equipment and hygiene. Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
- Responsible for ensuring consistency in exceeding guest service expectations (Utilizing Trust You, Royal Service, and KIPSU platforms for tracking/measurement/feedback). Review and communicate owner arrival reports in ACDC platform with operational teams to ensure all special requirements are met with assistance from Owner Services team.
- Adhere to all PCI Compliance measures for Front Office Operations and ensure Supervisors are trained in all aspects.
- Manage employee uniform program including maintaining appropriate standard of uniforms, hygiene, grooming, conduct of all staff.
- Oversee onboarding process of new hires in conjunction with Talent & Culture and Operations managers
- Oversee the retrieval, safekeeping, and disbursement of all lost and found items consistent with company policy
- Responsible for department labor costs while ensuring effective scheduling, vacation planning, and department productivity.
- Responsible for department expenses while ensuring corresponding guest ledgers are in line with budget/forecast.
- Place monthly purchases in line with the property’s purchasing policy
- Establish positive working relationships with outside contractors, and vendor partnerships.
- Assist with sales initiatives and sites/tours, reviewing and ensuring details of potential prospective buyers are met and serve as a liaison with Sales teams.
- Assist Talent & Culture with recruitment and training of Housekeeping and Front Office team to ensure engaged work culture and positive work environment.
- Assist General Manager and Director of Finance on administering control on purchases/expenditures for operation and is consistently aware of quality and cost.
- Assisting in creation of annual budget process for operational departments with Executive Committee.
- Participate in weekly executive committee meetings, forecast meetings, revenue meetings, operations meetings, and daily pre-shift meetings.
- Lead Department Meetings with Operations Leaders
- Provides feedback and updates on all stakeholder pillars related to Housekeeping and Front Office Departments with weekly meetings to Executive Committee.
- Interact professionally with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
- Interact with owners and guests professionally, delivering a high level of service.
- Champion sustainability efforts of the property including reporting into Gaia 2.0
- Review month end financials and provide commentary in a timely manner
- Oversee quarterly true up process for service tracking for successful owner assessment allocation partnering with Finance Team and General Manager
- Participate in board meetings, including the HOA annual meeting and assisting with applicable minutes
- Lead approved sub-committees of the board, including but not limited to the Design Committee
- Oversee capital projects from beginning to end, including completing accurately authority for expenditure authorization forms
- Assist in covering breaks for the front office team as needed
- Accept responsibility for carrying out other management duties as requested by the General Manager and Executive Committee.
Compensation:
Salary $115,000 - $135,000/yr.
- Minimum of 5 years management experience in Operations Leadership role is a requirement, preferably with a luxury hotel brand
- Working knowledge of Property Management system Opera Cloud an asset
- Proven hands-on management style and ability to lead through example in all areas is essential
- Proven ability to successfully lead, train and motivate colleagues is essential
- Must be highly organized, energetic and possess the ability to get the job done
- Strong administration, problem-solving and organizational skills
- Dynamic, energetic, creative and thrives under pressure
- Working knowledge of Outlook, Word and Excel
- Previous exposure to Front Office an asset
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Persons who anticipate needing accommodations for any part of the application or interview may contact, in confidence
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
All your information will be kept confidential according to EEO guidelines.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
NOVOTEL NOVOTEL MADINAH, Madinah, Saudi Arabia
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Madinah
Áreas
Gestão Executiva Hoteleira
Descrição
We are seeking an experienced and visionary General Manager to lead our prestigious hotel operations in Madinah, Saudi Arabia. As the primary strategic business leader, you will be responsible for ove
Referência
e1463f19-af61-4c6e-801a-295c38dbb054
Data de validade
01/01/0001
Salário
Localização
Cascavel, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Brazil
Áreas
Gestão Executiva Hoteleira
Descrição
Apoiar o Gerente Geral na gestão do hotel sob sua responsabilidade, no que se refere ao desenvolvimento, empoderamento e engajamento da equipe. Colocar o cliente no “coração” de tudo o que for realiza
Referência
88fada41-e441-457f-beaf-94f348a3b570
Data de validade
01/01/0001
Salário
Localização
Mercure Hyderabad KCP, Hyderabad, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MERCURE
Tipo de Contrato
Permanente
Locations
Hyderabad
Áreas
Gestão Executiva Hoteleira
Descrição
Functions as the primary strategic business leader with overall responsibility of operations of Hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service whi
Referência
3563ed40-2ce1-4cfd-9dcf-2f8db041fa4c
Data de validade
01/01/0001
Salário
Localização
MOVENPICK MOVENPICK SPLIT RESORT HOTEL, Split, Croatia
Experience Level
Director
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Croatia
Áreas
Gestão Executiva Hoteleira
Descrição
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized
Referência
bd31b086-b1cf-49d2-a73f-2c2d7f547f2e
Data de validade
01/01/0001
Salário
Localização
Sofitel Cairo Nile El Gezirah, Cairo, Egypt
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Cairo
Áreas
Gestão Executiva Hoteleira
Descrição
Main Duties:Manage the executive's calendar, schedule appointments, and coordinate meetingsHandle confidential and sensitive information with the utmost discretionPrepare and edit correspondence, pres
Referência
fdc7dab7-63d7-443b-a77e-ece8e4b4603d
Data de validade
01/01/0001
Salário
Localização
Mantis St Helena, Jamestown, Saint Helena
Experience Level
Director
Jornada de Trabalho
Integral
Brands
MANTIS
Tipo de Contrato
Permanente
Locations
Saint Helena
Áreas
Gestão Executiva Hoteleira
Descrição
Hotel Manager / Operations ManagerReporting to the CEO Mantis, this role will lead strategic planning, ensuring the successful operation of the hotel. The role encompasses fostering a culture of excel
Referência
4df65066-7ff4-459e-88ca-9db707e99785
Data de validade
01/01/0001
Salário
Localização
DELANO DELANO SOUTH BEACH, Miami Beach, United States
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
DELANO
Tipo de Contrato
Permanente
Locations
Miami Beach
Áreas
Gestão Executiva Hoteleira
Descrição
What you'll do... Daily management of the hotel - ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.Plan, facilitate, and manage various h
Referência
ff380192-8969-4fc7-a13c-d928efc2f85c
Data de validade
01/01/0001
Salário
Localização
Rotorua, New Zealand
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Rotorua
Áreas
Gestão Executiva Hoteleira
Descrição
As the General Manager, you will be responsible for overseeing all aspects of hotel operations and ensuring the delivery of exceptional guest experiences. Your duties will include:Providing strategic
Referência
de172fcc-683d-4974-888f-2370021e60dc
Data de validade
01/01/0001
Salário
Localização
Fairmont Rio de Janeiro Copacabana, Rio de Janeiro, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Rio de Janeiro
Áreas
Gestão Executiva Hoteleira
Descrição
Prestar suporte administrativo em todas as etapas dos projetos dos hotéis das marcas de luxo Accor no Rio de Janeiro (Fairmont Copacabana, Mgallery Santa Teresa e Sofitel Ipanema), auxiliando na execu
Referência
8802a8ca-4262-4d0a-ad8b-a1205a9c339a
Data de validade
01/01/0001
Salário
Localização
Estado de Santa Catarina, Brazil
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Brazil
Áreas
Gestão Executiva Hoteleira
Descrição
Apoiar o Gerente Geral na gestão do hotel, sendo responsável pelos resultados qualitativos e financeiros (custos e ocupação) da área de hospedagem e A&B, quando aplicável. Ser corresponsável pelo dese
Referência
2594c718-6f43-4f27-aa51-a5c6b3d7433d
Data de validade
01/01/0001