Director of People & Culture

About the Hotel

At Sofitel, we curate a world of elegance where French art de vivre harmoniously blends with local culture. Sofitel Buenos Aires Recoleta, a distinguished luxury hotel under Accor’s Sofitel brand, embodies this philosophy in the heart of one of Buenos Aires’ most iconic and sophisticated neighborhoods.

Located in the elegant district of Recoleta, surrounded by museums, historic landmarks, green spaces, embassies, and the city’s cultural and financial hubs, the hotel offers a refined and authentic luxury experience. With beautifully appointed guestrooms, attentive and personalized service, and a strong connection to Argentine culture, Sofitel Buenos Aires Recoleta reflects the spirit and elegance of the city.

The hotel features refined gastronomy, welcoming social spaces, and an atmosphere that balances timeless sophistication with contemporary comfort. It is a destination where French savoir-faire meets the vibrant soul of Buenos Aires, delivering memorable, culturally rich stays for both leisure and business travelers.

Emerging as a pioneering French luxury hospitality brand in 1964, Sofitel brings French zest and inspires heartfelt encounters in the world’s most desirable destinations. By seamlessly blending local culture with the French joie de vivre, exceptional craftsmanship, and generous service, Sofitel speaks to free-minded travelers and arts and culture aficionados who value a refined, understated vision of modern luxury.

The Director of People & Culture is responsible for defining, governing and leading the People & Culture agenda of the hotel, ensuring full alignment with Maison Sofitel values, Accor governance and local labor legislation, while supporting the business with sound judgment, pragmatism and risk awareness.

This role acts as a trusted advisor to the General Manager and Executive Committee, balancing care for people, operational excellence and business protection.

Key Responsibilities

Act as a strategic People & Culture partner to the General Manager and Executive Committee, contributing to business decisions with a strong people, risk and compliance perspective.

Lead and govern employee relations matters, including investigations, disciplinary processes and sensitive cases, ensuring consistency, legal compliance and alignment with Accor policies, in close coordination with Legal and regional P&C.

Ensure strong HR governance, including compliance with labor law, audits, documentation, HR data accuracy and proper escalation of sensitive topics.

Define and oversee the talent and succession strategy, ensuring leadership quality, cultural alignment with Maison Sofitel and long-term stability of the organization.

Oversee key HR processes (recruitment, payroll interfaces, performance management, learning and engagement), ensuring robust controls, clarity of roles and reliable execution, without unnecessary complexity.

Lead the local deployment of global Accor People & Culture initiatives, engagement surveys and transformation projects, adapting them pragmatically to the hotel’s reality.

Foster a Heartist culture that combines elegance, respect and care with accountability, discipline and high standards of performance.

Act as a key P&C interlocutor with regional and global stakeholders, and support interactions with owners or investors when required, always with clarity and professionalism.

Profile We Are Looking For

Senior HR leader with a pragmatic, structured and business-oriented mindset.

Solid experience in employee relations, labor law, compliance and governance, with the ability to manage complex and sensitive situations calmly and firmly.

Able to balance human sensitivity with clear boundaries and decision-making.

Comfortable operating in environments with multiple stakeholders, including owners, regional teams and global structures.

Demonstrates discretion, credibility and sound judgment.

Leadership style aligned with Maison Sofitel: elegant, respectful, authentic and accountable.

Qualifications & Experience

Bachelor’s degree in Human Resources, Business Administration or a related field.

Minimum 10 years of experience in Human Resources, including relevant experience in Argentina.

Proven exposure to complex HR environments, preferably in hospitality, luxury or service-driven organizations.

Fluent in Spanish and English.

Strong communication skills, with the ability to influence and advise senior leaders.

Living Sofitel

• Express entrepreneurial spirit & leadership, can embody French Art de Vivre : 
• Demonstrate Humble Excellence, distinguished presence, excellence, savoir-faire and attention to details (Cousu Main):
• Is a Team-player, passionate, warm, social, demonstrate genuine care for others:
• Show a good sense of luxury, create stories, rituals and traditions:
• Be a “Francophile”: interest and curiosity about French language, culture, history, cuisine:
• Demonstrate Open mindedness, creativity & innovation :
• Cultural link: demonstrate interest in local  arts & culture, gastronomy, fashion, modern designs:
• Care for Committed luxury