Director of People & Culture – Fairmont Mumbai & Roswyn, a Morgans Original Hotel

Fairmont Mumbai 

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Position Summary

The Director of People & Culture is responsible for the overall leadership and management of the People & Culture function across both properties. The role ensures effective implementation of HR strategies, policies, and procedures in line with Accor standards, while supporting business objectives and fostering a high-performance culture.

The incumbent will act as a strategic partner to the General Manager and Executive Committee, driving employee engagement, talent development, and operational excellence.

Key Responsibilities

1. Strategic Management

• Develop and implement the People & Culture strategy in alignment with business objectives and Accor guidelines.

• Provide strategic HR support to the Executive Committee.

• Drive organizational development, workforce planning, and change management initiatives.

2. Talent Acquisition & Workforce Planning

• Oversee recruitment and selection processes to ensure timely hiring of qualified candidates.

• Ensure adherence to approved manning budgets and organizational structure.

• Promote employer branding initiatives in line with Accor standards.

3. Learning & Development

• Implement training plans and development programs in line with Accor learning frameworks.

• Monitor training effectiveness and ensure compliance with mandatory training requirements.

• Identify high-potential employees and support succession planning.

4. Performance Management

• Ensure effective implementation of the performance management system.

• Support department heads in goal setting, performance reviews, and development planning.

• Promote a performance-driven culture with clear accountability.

5. Employee Engagement & Welfare

• Drive employee engagement initiatives to enhance satisfaction and retention.

• Ensure effective communication channels across all levels of the organization.

• Oversee employee welfare activities in line with company policies.

6. Compensation & Benefits

• Ensure proper administration of payroll, benefits, and statutory compliance.

• Maintain internal equity and external competitiveness of compensation structures.

• Monitor labor costs in line with budget guidelines.

7. Employee Relations & Compliance

• Manage employee relations issues, including grievances and disciplinary matters.

• Ensure compliance with applicable labor laws and Accor policies.

• Maintain positive relations with external authorities and stakeholders where required.

8. HR Operations & Administration

• Oversee HR administration, documentation, and record management.

• Ensure compliance with internal audits and corporate reporting requirements.

• Maintain HR systems and ensure data accuracy.

9. Culture & Brand Alignment

• Ensure implementation of Accor values and Heartist® culture across both properties.

• Support the integration of brand standards for Fairmont and Morgans Originals into daily operations.

• Promote a culture of professionalism, respect, and continuous improvement.

Qualifications & Experience

• Bachelor’s or Master’s degree in Human Resources, Hospitality Management, or related field.

• Minimum 10–15 years of experience in Human Resources, with at least 3–5 years in a leadership role.

• Experience in hospitality, preferably within luxury or lifestyle segments.

• Knowledge of Indian labor laws and statutory requirements is essential.

Competencies

• Leadership and Team Management

• Strategic Thinking

• Communication and Interpersonal Skills

• Problem Solving and Decision Making

• Knowledge of HR Practices and Labor Laws

• Change Management