Director of Operations

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE. 

PURPOSE OF POSITION

Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests.  The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.

KEY ROLES AND RESPONSIBILITIES:

• Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
• Support the hotel’s annual budgeting process and adhere to Accor established guidelines.
• Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
• Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
• Be present to personally welcome key residents and patrons.
• Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager.

PERSONAL ATTRIBUTES

• Solid business / financial acumen with good understanding of luxury hotel operations
• Act as a role model in delivering elegant and understated service with sophistication
• Lead by example in building strong employee engagement
• Proven track record in leading a diverse culture of leaders and employees effectively
• Good communicator with fluency in English.  Ability to communicate in a local language where the hotel operates is desirable.
• Executive presence – self assured exuding quiet confidence and humility

QUALIFICATIONS

• Bachelor’s degree from reputable hotel schools preferred

EXPERIENCE

Minimum of 5 years of luxury hotel management experience with strong F&B background gained from working in key cities/resorts or destinations globally.