Director of Operations

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• Consistently offer professional, friendly and engaging service
• Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
• Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
• Ensure full compliance to Hotel operating controls
• Actively involved in the recruitment process of leadership positions within the operating departments
• Follow department policies, procedures and service standards
• Follow all safety policies 
• Other duties as assigned

• At least 5+ years minimum experience in a similar role
• A bachelor’s degree in business, hospitality, finance or a related field is required
• Previous senior leadership role with Food and Beverage experience in hotels or similar settings required
• Strong working knowledge of Property Manager (Opera Cloud)
• Detail oriented with strong analytical skills
• Strong oral, written, and interpersonal skills to communicate with all levels of organization
• Knowledge of financial concepts and market trends
• Proven ability to lead by example, build effective teams, and achieve results.
• Demonstrated ability to develop and maintain key business relationships with internal and external stakeholders
• Ability to work cross-functionally, convey complex issues clearly, and maintain confidentiality.
• Excellent organizational skills with the ability to manage multiple priorities and maintain high attention to detail in a fast-paced environment