Director of Membership & Cultural Programming

Roswyn, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

Membership Strategy & Community Development

• Develop and execute a comprehensive membership strategy designed to attract, engage, and retain a cultivated and exclusive member base.
• Oversee the discreet application, approval, onboarding, and renewal processes, ensuring consistency with brand values and community standards.
• Build and maintain strong relationships with members, acting as a visible and trusted presence within the club.
• Define member benefits, access privileges, and engagement initiatives that reinforce exclusivity while driving long-term loyalty.
• Monitor membership performance, engagement levels, and retention metrics, using insights to refine strategy and offerings.
• Collaborate with Marketing and Brand teams to ensure membership positioning is consistently reflected across communication and programming.

Cultural Programming & Entertainment

• Define and implement a cultural and entertainment strategy aligned with the club’s identity, target audience, and business goals.
• Curate a distinctive calendar of music-led events, cultural activations, and member-focused experiences that enhance relevance and traffic.
• Source, negotiate, and manage relationships with artists, DJs, performers, cultural partners, and event vendors.
• Ensure programming reflects both local cultural context and international influences, maintaining a strong point of view.
• Analyze attendance, feedback, and market trends to continuously refine programming and maximize impact.

Experience, Operations & Collaboration

• Work closely with Operations, F&B, Security, and Guest Relations teams to ensure seamless execution of events and daily member experience.
• Oversee guest and member access dynamics in collaboration with door and host teams, preserving the desired atmosphere and crowd composition.
• Ensure all membership and cultural activities comply with safety regulations, licensing requirements, and brand standards.
• Manage allocated budgets for membership initiatives and cultural programming, ensuring cost control and return on investment.

Leadership & Team Management

• Recruit, train, and lead membership and programming-related team members, fostering a culture of excellence, discretion, and hospitality.
• Provide clear direction, performance feedback, and ongoing development to ensure consistent service standards.
• We recognize we are in the hospitality industry and that may require us to provide lateral service.
• We will on occasion call for each individual in the team to do on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations.

Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

• Bachelor’s degree in Hospitality, Business, Marketing, Event Management, Arts, or a related field preferred.
• Minimum 3 years of experience in a senior role within private members’ clubs, luxury hospitality, lifestyle venues, or cultural programming environments.
• Deep understanding of the Mumbai hospitality, cultural, and entertainment landscape, combined with strong international exposure to leading global cities and lifestyle scenes.
• Well-established network within relevant social, cultural, creative, and entrepreneurial circles in Mumbai and abroad.
• Proven ability to build, curate, and manage exclusive communities while delivering culturally relevant, globally inspired programming.
• Strong cultural awareness, open-mindedness, and ease operating across diverse, international environments and audiences.
• Excellent interpersonal skills with high emotional intelligence, discretion, and strong situational awareness.
• Commercially minded, with experience managing budgets and driving revenue through membership strategy and curated events.
• Highly organized, detail-oriented, and comfortable operating in a fast-paced, high-expectation environment.
• Strong communication skills in English; additional languages and international experience are a plus.
• Impeccable personal presentation, natural elegance, and the ability to confidently represent the brand within high-profile social settings.