Director of L1 S&D Support Service M/F/X

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. 

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry. 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. 

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

Your mission: 

• Manage, animate & accompany the L1 sales & distribution support teams within your department 

• Recruit, onboard and increase competence of team members to become experts on their scope

• Pilot the external providers & internal teams in charge of L1 Support for Accor : Quality follow up, operational performance, …

• Sharing knowledge/information with all L1 team members to improve everyone's cross-cutting skills

• Setting up a quality process, error tracking, optimization process and action plans whenever necessary.

• Intervene whenever there is a blocking situation at L1 level.

• Generate enthusiasm for sales & distribution topics and ensure that all (new) functional processes are applied correctly.

• Identify recurrent sales & distribution incidents. Share this information with L2 colleagues to feed the knowledge base and to improve the processes if needed.

• Close collaboration with the loading team

And you? 

• Provide support to the providers in a different cultural and linguistic context
• Have a taste for support functions
• Contribute constantly to the optimization of the quality of service
• Have an overview of the distribution operations and a good knowledge of the processes delegated to the service provider
• Availability and reactivity to provide quick answers to interlocutors
• Minimum 5 years of management experience
• International & operational experience
• Functional support experience
• Proven leadership capabilities
• Dynamic, Proactive and autonomous
• Positive mindset
• Strong communication & presentation skills
• Stress resistant
• Knowledge of Accor Distribution Landscape
• Fluent in English & French (read, written, spoken).
• Proficiency in MS Office and Service Now

Accor dares to impact: 

- the world  

• We are committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 

• On the tech side, we are committed to reducing the impact of digital technology across all our projects. 

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 

• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

• We value the richness of diverse nationalities represented, from various backgrounds, encompassing all the stories that make us who we are. We encourage diversity in personalities and professional paths. We know how to adapt to the specific needs of our employees, especially those with disabilities. 

- Specifically, at the Digital & Business Factory 

• Expanded remote work and no meetings on Wednesday afternoons, 

• Continuous improvement & training: Hackathons, exceptional technological partnerships, dedicated talent management, and a specialized platform for training, Digitech Academy & certifications. 

and also,  

• Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels. 

• ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide. 

• Heartist® for Good Program: Commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 

• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 

• Sustainable Mobility Package up to €700 for the use of "green" transportation, or 75% coverage of Pass Navigo (public transportation pass). 

• €10 meal vouchers. 

• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 

• And at our Issy les Moulineaux site: Collaborative workspaces, an employee restaurant, unlimited coffee, gaming and sports areas, a concierge service, and a park just across the street 😉 

Is this mission appealing to you? 

Recruitment is all about people!  

Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 

1. An interview with the team manager responsible for the role you are interested in.  

1. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 

1. A final interview with our Human Resources team to discuss our Group's culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 

1. A personalized feedback.