Director of Housekeeping

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

The Director of Housekeeping is responsible for the overall cleanliness, detailing, servicing, resources, care and maintenance of all guest rooms, and public areas within the hotel. Managing the largest team at the property you must be able to demonstrate exceptional leadership skills.

RESPONSIBILITIES:

• Deliver and maintain core standards of cleanliness and appearance of all rooms
• Provide necessary resources; functional tools & equipment to get the job done including linen
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas including valet services
• Search for industry trends, and implement enhancements to product and service
• Effective recruitment, selection & development of your team
• Ensure high colleague morale through recognition, effective everyday communications, including performance management
• Complete new hire and annual performance evaluations
• Effective scheduling, vacation planning and department productivity results to budget
• Prepare department operational budget
• Plan, cost and execute capital expenditures
• Effective purchasing program allowing for operating supplies and expenses within budget
• Track and address all guest comments and concerns
• Develop/update job descriptions and standard operating procedures for all shifts and positions
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Monitor/revise as needed, departmental health & safety tools
• Enhance and monitor departmental environmental initiatives and recycling programs
• Effective communications and follow up with the Engineering department in related guest room and public area care
• Maintain positive working relationships with all departments and colleagues
• Effective and timely interaction with all Hotel departments
• Develop positive working relationship with outside vendors
• Coordinate and schedule outside contractors
• Creates a positive contributor to the leadership team of the hotel

• Minimum 2 years' previous management experience in housekeeping operations
• University degree / high school diploma or equivalent work experience
• Knowledge of computerized property management systems preferred
• Proficiency in MS Office, including Outlook, Word, and Excel
• Superior leadership and coaching skills with a proven track record of developing and motivating career minded Housekeeping professionals
• Strong guest service orientation and training skills background required
• Excellent written and verbal communication skills required
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Excellent interpersonal skills
• Must be able to lift heavy objects

All your information will be kept confidential according to EEO guidelines.