Director of Facility Operations

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home.
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community.
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Recruit, train, develop and effectively manage the performance of department employees.
• Prepare and control the annual maintenance budget and assist in the preparation of the Capital Plan
• Ensure all physical operations including refrigeration, heating, ventilation and air conditioning, plumbing, water treatment, and electric systems are maintained clean and safe manner.
• Plan, implement and monitor an effective Preventative Maintenance Program
• Coordinate renovation and capital projects
• Manage and coordinate external contractors, vendors etc.; includes negotiate relevant contracts.
• Ensure the hotel complies with all Government regulations pertaining to building code requirements, health, fire and life safety programs.
• Implement, monitor and maintain a cost-effective energy management program and monitor the Hotel’s Energy Management system (EMS)
• Develop and manage an effective inventory control process.
• Develop and maintain a collaborative working relationship with all other Departments and external contractors, vendors etc.
• Establish and maintain quantitative standards of performance and utilizes performance management principles to maximize employee productivity.
• Provide training in and ensure employees adhere to Health & Safety policies and procedures, emergency procedures, loss prevention protocols, WHMIS etc.
• Supervise and direct maintenance colleagues in the operation and maintenance of the mechanical and physical plant.
• Ensure prompt and/or immediate response to maintenance requests from our guests, colleagues and management of the Hotel.
• Actively participate in the hotel’s energy management, occupational health & safety and environmental programs.
• Other related duties assigned

• Minimum 4 years senior managerial experience in a complex resort facility is required.
• 4th Class Power Engineering is required.
• Degree/diploma in Engineering or trade certification on Building Management is an asset.
• Proven experience in managing multi-million-dollar large-scale infrastructure projects is required.
• Ability to read, understand and interpret Engineering and Building Blueprints is required.
• Demonstrated knowledge of all regulations such as building codes, fire and health department requirements
• Proven leadership, team development and management skills
• Proven record for technical judgment, effectively managing complex projects and innovation.
• Superior organizational, strategic planning, project management, analytical and problem-solving skills.
• Well-developed interpersonal and communication skills (verbal and written; fluent in English)
• Demonstrated commitment to continuous improvement and demonstrated awareness of cutting-edge facilities management technologies and strategies.
• Proficient with Microsoft Suite of applications is required

Physical Aspects of Position (include but are not limited to):

• Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day. 
• Requires constant repetitive motion. 
• Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery.