Digital Marketing & Creative Services Manager

Reporting to the Director, Marketing & Communications, the Digital Marketing & Creative Services Manager is responsible for creating the visual brand voice of Fairmont Pacific Rim while also developing and designing all necessary collateral (including print, digital, packaging, etc.) and advertising pieces when required.

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $75,000.00 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Opportunities to participate in sustainability, charity, and community engagement initiatives.
• Access to world-class training, leadership programs, and career development opportunities across a global network.
• Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
• Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.

    What you will be doing:

• Be the voice of Fairmont Pacific Rim in the digital space, engaging with our online community across platforms such as Twitter, Facebook, Instagram, Pinterest, YouTube, hotel reviews, and blogs.
• Build and manage relationships with our digital guests, creating authentic and memorable online interactions.
• Craft creative, compelling written content, blogs, website copy, social media, and digital ads, while proofreading and editing to ensure quality and consistency.
• Stay ahead of digital media developments and pop-culture trends to keep content fresh and relevant.
• Design and produce eye-catching web ads and animated collateral, while maintaining strict brand standards across multiple brands.
• Plan, schedule, and execute social media content in alignment with our overall strategy, while producing effective print and digital marketing materials (ads, newsletters, invitations, brochures, media kits, gifting, packaging, websites, etc.).
• Manage paid social campaigns across Facebook, Instagram, TikTok, YouTube, LinkedIn, and Pinterest, including ad management, A/B testing, bid management, and audience research.
• Monitor campaign performance daily to ensure KPIs are achieved, while creating, updating, and presenting detailed performance reports.
• Apply your knowledge of SEO best practices, both on- and off-page, as well as optimization strategies.
• You have a strong understanding and experience with Google Analytics, able to make data backed decisions
• Capture high-quality photo assets (product, lifestyle, event, flat lay), with strong knowledge of lighting, studio setup, and DSLR photography.
• Edit and refine photo and video content in post-production, ensuring polished, brand-consistent results.
• Contribute to video content creation and assist with copywriting for promotional materials as needed.
• Ensure all creative work meets quality standards while collaborating with internal stakeholders to bring new ideas and campaigns to life.
• Support additional projects and team initiatives as required, working with a collaborative and solution-oriented mindset.

Your experience and skills include:

• Experience (minimum 3-5 years preferred) with in-house or agency experience managing social media channels and paid campaigns on social media networks, graphic design, print production, designing for web, and packaging
• Proficiency in Adobe CS6 including, but not limited to, Photoshop, InDesign, Illustrator, with demonstrated graphic design and creative ability
• Excellent organization and time management skills, action-oriented and able to manage multiple projects under tight deadlines
• Self-motivated with a high level of initiative and a sense of urgency
• An eye for modern design with a good understanding of luxury products
• Ability to work in a fast-paced and ever-changing environment
• Thorough understanding of the printing process and stock choices to bring design to life
• Strong attention to detail
• Experience with copywriting is an asset
• Positive, collaborative mindset. Bonus if you have worked in cross-functional teams.

Your team and working environment:

• At ocean’s edge, an oasis in the city, Fairmont Pacific Rim is the most remarkable address in Vancouver.
• Working with a diverse and talented team of passionate individuals, in a 5 star luxury hotel environment
• A team with outstanding attention to detail and dedicated to delivering unparalleled guest experience

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS