Daily Worker - Spa Therapist

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.  Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 

Set above Jimbaran Bay, Raffles Bali is a place of quiet grace where nature, space and service come together with ease. Spanning 23 hectares, with more than half preserved as greenery, the resort offers both ocean views and lush landscapes, a balance of openness and tranquillity. Recognised with many international awards, it is celebrated for its design, wellbeing philosophy and thoughtful service. Conveniently close to the airport and supported by an onsite heliport, the resort remains serene and secluded. Each of the 32 villas features a private pool and garden, shaped for light, breeze and calm. Guided by the Raffles Butlers, experiences unfold gently, from the Botanical Tour and Birds and Butterflies Watching to cultural activities that reflect the island’s heritage. Here, time softens and every gesture is crafted with care, an invitation to experience Bali through the enduring grace of Raffles.

At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

To provide professional spa treatments and excellent guest service while ensuring guest comfort, hygiene, and relaxation according to hotel and spa standards.

Key Responsibilities

• Welcome guests warmly and professionally
• Conduct consultation before treatment
• Perform spa treatments according to SOP and brand standards, such as: Balinese massage, Aromatherapy massage, Body scrub, Facial treatment, Foot reflexology
• Prepare treatment rooms before and after use
• Ensure cleanliness, hygiene, and sanitation of spa equipment and areas
• Maintain proper handling of oils, products, towels, and linens
• Recommend suitable treatments or spa products to guests
• Handle guest requests and concerns professionally
• Maintain guest privacy and confidentiality
• Ensure guest safety and comfort during treatments
• Support spa operation during busy periods
• Assist in stock checking and replenishment when required
• Follow hotel grooming and hygiene standards
• Comply with health, safety, and workplace regulations

Requirements

• Minimum high school diploma or equivalent
• Previous experience as Spa Therapist is preferred
• Certified Spa Therapist is an advantage
• Good massage and treatment skills
• Good communication and interpersonal skills
• Basic English communication preferred
• Well-groomed and professional appearance
• Able to work flexible shifts, weekends, and public holidays
• Physically fit and able to stand for long periods

Competencies

• Guest service oriented
• Attention to detail
• Teamwork
• Professionalism
• Time management
• Positive attitude

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.