Conference Services Manager

Our Mindset / Who we are 

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

The Conference Services Manager is responsible for being proactive and service-driven Events Manager to oversee groups and catering-only functions of all sizes. This role is ideal for someone who excels in managing events with a high-touch, detail-oriented approach. You will act as the main point of contact for clients, coordinating logistics to ensure successful and seamless event execution.

RESPONSIBILITIES AND JOB DUTIES:  

• Adheres to all standards, policies, and procedures.
• Manages group room blocks and meeting space of all sizes.
• Manages customer budgets to maximize revenue & profitability to meet customer needs.
• Manage hotel reservations for assigned groups of all sizes. 
• Up-sells products and services throughout the event process.
• Oversees customer experiences from file turnover through the post event phase.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Celebrate successes and publicly recognizes the contributions of colleagues
• Participate in customer site inspections and assist with the sales process when necessary.
• Take ownership of revenue forecasting accuracy by managing daily pickup, pace reports, daily revenue reports, and identifying any errors, uplift and/or risks.
• Take ownership of floor plan management by developing, maintaining, and optimizing floor plan templates for various event layouts, collaborating with Banquets, AV, and Operations teams to ensure feasibility, compliance, and efficiency.
• Ensure accurate and timely closing of banquet revenue by verifying banquet checks, reviewing Daily Report, reconciling event charges, and finalizing revenue in Salesforce.
• Ensure all event components (e.g., food, AV, décor, etc.) are on time and executed to the client’s satisfaction.
• Act as the primary point of contact for vendors, clients, and attendees during the event.
• Troubleshooting issues and ensuring any problems are resolved promptly.
• Play a key role in mentoring, developing, and training the Events Executive, Events Manager and Events Coordinator, providing hands-on guidance to support their professional growth and performance.
• Identifies operational challenges associated with group and works with the property staff and customers to solve these challenges and/or develop alternative solutions.
• Champion administrative excellence by creating and maintaining accurate menus, pricing, text/notes, and templates within Salesforce to ensure consistency and efficiency.
• Create BEOs, Resume, Invoices and floor plans.
• Attend and contribute to BEO & Resume meetings.
• Reviews billing and payments with clients.
• Interacts with guests to obtain feedback on product quality and service levels.
• Makes presence known to customer at all times during entire event process.

The salary range for this position is $100-105k annually.

Minimum one (1) year of Hospitality-related experience at the manager level in this field

Knowledge of the hotel property management systems (Delphi, FDC)

Relevant degree, in business development or other relevant business field, from an academic institution. CMP and/or CPCE preferred.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Our Culture / Be ALL you are with ALL your Heart

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.