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FRS Global Reservation Center, Vancouver, Canada



Conference Service and Catering Coordinator



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Company Description

Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

Job Description

Conference Service and Catering Coordinator

Members of our Conference Services & Catering team do more than “sell” the warm, engaging and anticipative service that Fairmont Hotels & Resorts is renowned for – they live it! Showcase your outstanding interpersonal skills as a Conference Services & Catering Coordinator, where you will provide organizational and administrative support to your team and memorable service to your guests.

Our Culture & Benefits:

  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 
  • The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 
  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
  • A competitive salary starting at $60,000 with annual compensation reviews based on market, performance, and capabilities 
  • Eligible to participate in Accor’s Accelerate Incentive Program for Luxe Hotel Sales.
  • Complimentary meal through our Colleague Dining Program 
  • Complimentary dry-cleaning of business attire  
  • Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
  • The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 
  • Free learning programs through our Academies and discounted eCornell courses 
  • Ability to make a difference through our Corporate Social Responsibility
  • Annual paid vacation, sick leave, up to statutory holidays and birthday leave 
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
  • A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
  • A monthly travel reimbursement for TransLink monthly passes 

What you will be doing:

Reporting to the Director, Conference Services & Catering, responsibilities and essential job functions include but are not limited to the following: 

  • Effectively responding to general inquiries on the telephone and in person, and directing them appropriately.
  • Work closely with Conference Services, Catering & Executive Meeting Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager.
  • Provide key departments with information on upcoming events on a daily basis.
  • Conduct site inspections: rooms, conference space and F&B outlets as requested.
  • Overseeing clients while in-house, ensuring their events go as they expect and anticipating their needs.
  • Run weekly Sales & Catering reports and ensure the system is current and up to date; upkeep of Sales & Catering menus, resources, pricing and function diary.
  • Assist in organization of in-house functions and FAM events.
  • Take a lead in the weekly management and coordination of the hotel’s Tour banquet events
  • Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis.  This includes the prompt distribution of last minute changes to affected departments.
  • Administrative duties such as preparing vouchers for F&B outlets, printing daily signage, preparing weekly minutes, printing of menus, preparation of VIP Amenity Forms, and the creation of all purchase orders for the department.
  • Active member of one of The Fairmont Hotel Vancouver’s committees (Health & Safety or Heartist)
  • Complies with Fairmont Hotels policies, procedures and code of ethics.
  • Performs any and all other tasks which are assigned by management.
  • Upholds the highest standard of internal and external customer service at all times.


Your skills and experience include:

  • Working knowledge of Sales & Catering, MS Office, Property Manager, Social Tables
  • Previous Conference Service Coordinator or Banquet Food & Beverage experience is an asset. 
  • Proven ability to plan and organize events effectively, with an acute sense on detail.
  • Ability to manage several tasks simultaneously using strong time management and prioritization skills.
  • Ability to make high quality guest decisions and to perform under pressure.
  • Professional appearance and demeanor.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Must be able to work independently and maintain a positive attitude within a very busy environment.
  • Hospitality diploma or degree an asset.
  • Professional telephone manner and e-mail communication skills

Physical Aspects of Position (include but are not limited to): 

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 20 lbs
  • Frequent kneeling, pushing and pulling
  • Frequent ascending or descending ladders, stairs and ramps
  • Proven ability to carry three entrée plates or more at one time

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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