Conference and Events Team Leader

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travellers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits.

Mondrian Gold Coast is set to debut on the sun-drenched esplanade of the iconic Burleigh Beach in 2025. This destination lifestyle precinct is a vision of some of Australia and the world’s most celebrated changemakers, risk takers and creative thinkers. Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia’s most iconic coastal destinations.

Join our cultural precinct of imaginative spaces that reflect sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge.

We’re seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its home.

The Conference and Events Team Leader will play a pivotal role in delivering an exceptional dining experience across the Venue. Supporting the Conference and Events Operations Manager, you will oversee the daily Conference and Events operations, ensuring seamless service, operational excellence, and a team culture that reflects Mondrian’s signature hospitality. You will lead by example, enhancing guest engagement and contributing to business success. With a focus on team leadership, service standards, and operational efficiency, you will help shape a conference and events experience that meets the highest expectations. 

This role reports directly into the Conference and Events Operations Manager or their designate.  
 

Main Duties/Responsibilities: 

• Support the Conference and Events Operations Manager in daily operations, ensuring smooth delivery. 

• Ensure guests enjoy a memorable and seamless experience that reflects the hotels luxury standards. 

• Anticipate and respond to guest needs, handling any complaints or feedback professionally and efficiently. 

• Work hands-on with the team, leading by example, consistently delivering polished, intuitive, and engaging service. 

• Support the Conference and Events Operations Manager in staff training, development, and ensuring service standards are met. 

• Maintain a deep knowledge of the banqueting menu, including ingredients, preparation methods, and beverages. 

• Uphold high standards of cleanliness, hygiene, and compliance with health and safety regulations. 

• Collaborate with the culinary and bar teams to ensure smooth service transitions and a cohesive dining experience. 

• Assist with stock control, ordering, and inventory management as required. 

• Attend briefings with team members, updating them on client requirements. 

• Ensure all operations comply with health, safety, and liquor licensing regulations. 

• Promote the Hotels unique offerings, actively driving guest engagement and upselling opportunities. 

• Address guest requests and handle complaints promptly, following through to resolution. 

• Inducting new team members within the department to feel welcomed and to be able to carry out their duties in accordance with the Brand/Service Standards and Procedures Manuals. 

• Participate in scheduled compliance training and development programs provided by Ennismore 

• Consider the financial impact on Ennismore for all activities and commitments. 

  The Conference and Events Team Leader will play a pivotal role in delivering an exceptional dining experience across the Venue. Supporting the Conference and Events Operations Manager, you will oversee the daily Conference and Events operations, ensuring seamless service, operational excellence, and a team culture that reflects Mondrian’s signature hospitality. You will lead by example, enhancing guest engagement and contributing to business success. With a focus on team leadership, service standards, and operational efficiency, you will help shape a conference and events experience that meets the highest expectations. 

   

  This role reports directly into the Conference and Events Operations Manager or their designate.  
   

  Main Duties/Responsibilities: 

• Support the Conference and Events Operations Manager in daily operations, ensuring smooth delivery. 

• Ensure guests enjoy a memorable and seamless experience that reflects the hotels luxury standards. 

• Anticipate and respond to guest needs, handling any complaints or feedback professionally and efficiently. 

• Work hands-on with the team, leading by example, consistently delivering polished, intuitive, and engaging service. 

• Support the Conference and Events Operations Manager in staff training, development, and ensuring service standards are met. 

• Maintain a deep knowledge of the banqueting menu, including ingredients, preparation methods, and beverages. 

• Uphold high standards of cleanliness, hygiene, and compliance with health and safety regulations. 

• Collaborate with the culinary and bar teams to ensure smooth service transitions and a cohesive dining experience. 

• Assist with stock control, ordering, and inventory management as required. 

• Attend briefings with team members, updating them on client requirements. 

• Ensure all operations comply with health, safety, and liquor licensing regulations. 

• Promote the Hotels unique offerings, actively driving guest engagement and upselling opportunities. 

• Address guest requests and handle complaints promptly, following through to resolution. 

• Inducting new team members within the department to feel welcomed and to be able to carry out their duties in accordance with the Brand/Service Standards and Procedures Manuals. 

SUPPORTIVE FUNCTIONS 

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. 

• Attend mandatory meetings including divisional meetings, staff meetings, etc. 

• Ensure leaders and team members attend mandatory meetings and training in a timely and punctual manner. 

• Ensure leaders meet their responsibilities as it relates to managing their teams, meeting deadlines, managing payroll needs and any other processes requested by senior leadership. 

• Meet all established deadlines and tasks. 

• Participate in community events and ensure corporate social responsibility goals of Mondrian are met. 

• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Opera and any departmental specific systems used. 

• Keep work area clean and organized. 

• Ensure confidential documents are kept in a secured area. 

• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized. 

• Complete other duties as assigned by the General Manager and Corporate Leadership. 

• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards. 

• Ensure compliance with Mondrian policies and procedures.