- Integral
- Permanente
- Governança
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai Jumeirah Beach, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF64662I
Concierge Supervisor
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
- Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
- Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
- Ensure a proper coverage and supervision of the Concierge at all times.
- Ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
- Ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
- Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
- Ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.
- Ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- Ensure the strict control of room keys and section keys.
- To daily review and update the Concierge logbook and to sign it.
- Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
- To respect schedules, terms and deadlines as agreed with the Management.
- Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
- Ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
- Attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
- Share daily activity highlights with the FOM, including internal and external guest opportunities.
- Ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Concierge and of the hotel, in and outside the work place.
Financial and Revenue Responsibilities
- Implement and control the Focus and other financial and audit procedures.
- Assist the FOM in preparing forecasts and statistics.
- To be updated with the competitors’ offerings and rates.
- Ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditures approved.
- Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
- Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
- Ensure a proper coverage and supervision of the Concierge at all times.
- Ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
- Ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
- Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
- Ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.
- Ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
- Ensure the strict control of room keys and section keys.
- To daily review and update the Concierge logbook and to sign it.
- Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
- To respect schedules, terms and deadlines as agreed with the Management.
- Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
- Ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
- Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
- Attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
- Share daily activity highlights with the FOM, including internal and external guest opportunities.
- Ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests.
- To be an ambassador of the Concierge and of the hotel, in and outside the work place.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
ibis budget São Paulo Jardins, São Paulo, Brazil
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
IBIS BUDGET
Tipo de Contrato
Permanente
Locations
São Paulo
Áreas
Governança
Descrição
Atendimento recepção para check-in e check-out dos hóspedes, tirar dúvidas no balcão , bem como atendimento telefônico e via whatsapp. Lançamentos e fechamento de caixa.
Referência
17397748-1d68-4c87-a5ea-03a37a9524eb
Data de validade
01/01/0001
Salário
Localização
Fairmont Dallas, Dallas, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Dallas
Áreas
Governança
Descrição
Responsible for the management of all aspects of the Front Desk, Royal Service, Fairmont Gold and Guest Services functions, in accordance with hotel standards. Directs, implements and maintains a ser
Referência
082901b0-4a6f-434c-8a91-365e5af7687c
Data de validade
01/01/0001
Salário
Localização
Fairmont Chateau Whistler, Whistler, Canada
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Whistler
Áreas
Governança
Descrição
Guest Services AttendantFirst impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet ou
Referência
523d9e27-c3d6-4ca1-b6a5-62009f760420
Data de validade
01/01/0001
Salário
Localização
MOVENPICK RESORT & SPA BINTAN LAGOON, MOVENPICK RESORT & SPA BINTAN LAGOON, Lagoi, Indonesia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Indonesia
Áreas
Governança
Descrição
We are seeking a detail-oriented and efficient Night Auditor to join our team. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional gues
Referência
5f88446a-5667-47d7-986a-d19707c97ef5
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Specific Responsibilities:Retrieves items from shelves and storerooms, set up cleaning cart with supplies for daily use, constantly organizing carts, and storerooms in a clean and orderly fashion.Clea
Referência
b879ffcf-f90d-4f20-99cb-ba48a3037809
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest satisfaction and the ove
Referência
e5224073-631b-433b-9d42-0f9ec4899273
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Governança
Descrição
Reports To: Night Manager/Front Office Manager General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to pro
Referência
15579ee9-b6f7-4a3d-9614-f94a72048fcd
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel St Louis, St. Louis, United States
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
United States
Áreas
Governança
Descrição
Title: Houseperson Reports To: Housekeeping Manager or Housekeeping Supervisor General Purpose: Cleans and prepares public areas according to an established standard of cleaning to assure guest sati
Referência
65ce02e6-e21c-42aa-9859-368860038c7a
Data de validade
01/01/0001
Salário
Localização
Fairmont Chicago - Millennium Park, Chicago, United States
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Chicago
Áreas
Governança
Descrição
Housekeeping ManagerInspiring and engaging. As a Housekeeping Manager, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations, and ensure an exceptional gues
Referência
c3a9307a-bea9-44a8-803d-9df8d7a7f61d
Data de validade
01/01/0001
Salário
Localização
, Doha, Qatar
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Doha
Áreas
Governança
Descrição
What you will be doing:Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.Anticipate guest needs, handle cash transactions, and main
Referência
52eafb0f-4e50-416a-8e31-fe8003931f26
Data de validade
01/01/0001