Concierge Supervisor

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Concierge Supervisor and build your career with us.

• Oversee the Concierge operations, including the bell desk and doormen, ensuring that the hotel standards and procedures are fully known and followed.
• Ensure appropriate stock level for the smooth run of the Concierge operations and to prepare requisitions accordingly.
• Ensure a proper coverage and supervision of the Concierge at all times.
• Ensure that both the arrival and the departure lists are updated, transportation and airport services are scheduled and respected and all the set-ups are according to guest requests and needs.
• Ensure that all team members provide prompt, updated and correct information about the city, locations, events, programs, traffic, weather, etc., and do the needful bookings, purchasing or arrangements.
• Ensure that all the outsourced services contracted by the Concierge are of high quality and fully corresponding to the guests’ and hotel’s requirements and needs, as approved by the hotel management.
• Ensure that the lobby is free of baggage, trolleys and obstructing objects all the time and these items are safely stored.
• Ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
• Ensure the strict control of room keys and section keys.
• To daily review and update the Concierge logbook and to sign it.
• Assign duties and responsibilities to subordinates and to assist them in their duties. To daily implement and control the check lists.
• To respect schedules, terms and deadlines as agreed with the Management.
• Ensure that all team members provide correct and prompt information about the outlets and promote the internal activities and events.
• Ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• Conduct a daily line up briefing with the Concierge team members to recapitulate tasks and activity.
• Attend any inter-departmental meeting using this opportunity to encourage the interactivity with the Concierge team and to review the operational standards and procedures.
• Share daily activity highlights with the FOM, including internal and external guest opportunities.
• To be an ambassador of the Concierge and of the hotel, in and outside the work place.

For this role, you will:

• Have a strong work ethic
• Be very efficient and work well under pressure in a fast paced environment
• Proven organizational & time management skills
• Excellent communication and interpersonal skills
• To be able to work – morning / afternoon / night shifts rotating
• Member of Les Clefs d'or is mandatory