Concierge

Immerse yourself in the world of Sofitel Wellington, where French elegance meets New Zealand hospitality in our intimate 129-room luxury sanctuary nestled in the vibrant capital city of New Zealand. Sofitel embraces this spirited atmosphere and rests harmoniously within the shadow of the Botanic Gardens and the Wellington coastline. Every detail, from bespoke furnishings to personalized touches, reflects our La Maison commitment to creating transformative experiences that linger in the memory long after departure. Enjoy modern luxury with authentic and lively experinces. 

Sofitel Wellington, Where Life Lives.

Sofitel Wellington invites you to elevate your career as our Concierge, where luxury meets impeccable service.

As the first and last touchpoint of our guests' journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure. With grace and intuition, you will anticipate needs, curate personalized recommendations, and ensure every moment is effortlessly magnifique.

Primary Responsibilities

• Greeting guests and providing a warm, professional first point of contact
• Valet parking guest vehicles with care
• Offering personalized recommendations for dining, entertainment, attractions, and transportation
• Assisting Front Office with arrivals and departures 
• Coordinating transportation services such as taxis, shuttles, or private drivers
• Handling guest requests, special arrangements, and unique needs promptly
• Managing luggage assistance or storage when needed
• Providing directions, maps, and local area information
• Communicating guest needs to other hotel departments to ensure seamless service

This role is Part Time (Minimum 8 hours per week) - Must hold full NZ working rights.

• Focused personality is essential; customer service experience is an asset
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Full NZ Driver's license and able to drive both manual and auto
• Ability to work on a rotating roster including weekends and public holidays
• Previous similar experience is an advantage
• Knowledge of Wellington sights and events
• Able to take Initiative and adapt to changing conditions
• You will need to hold working rights for New Zealand
• Immaculate grooming and personal presentation
• Previous experience in five star luxury environment preferred, but not essential

Benefits:

• Free staff meal provided during shift
• Family & Friends Hotel Discounts ongoing reward and recognition incentives and awards
• Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
• Learn Your Way - Support your career development with access to Accor’s training platforms!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - Including discounted Food & Beverage + Accommodation Worldwide!
• Accor's Refer-a-Friend bonus
• Accor paid parental leave

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.