Concierge Guest Experience (Onshore)

About the Accor Global Reservation Centre Moncton

For over 30 years, we’ve been part of Moncton’s exciting evolution, helping shape its growth while proudly serving as a local employer of choice. We are recognized for our strong community contributions and our dedication to creating exceptional, memorable luxury experiences for every guest.

About the Orient Express Sailing Yacht  

140 years after the launch of its first luxury trains, the Orient Express legend continues with the launch of the world's largest sailing ships, the Orient Express Corinthian. A revolution in maritime history, and a fabulous project that pushes back the limits of what is possible. The result of a unique French partnership between Accor, the world leader in hospitality, and Chantiers de l'Atlantique, the world's leading cruise ship builder. This extraordinary sailing ship of the future, with its spectacular interiors, will set sail in 2026. 

About the Team: 

The Orient Express Conciergerie team is an elite department dedicated to the Orient Express Sailing Yachts collection. The Conciergerie team will be the point of contact for our discerning guests, curating every detail of their pre-voyage preparations and providing seamless experience pre- and post-voyage.

Concierge Guest Experience (Onshore)

We are seeking a polished, intuitive Concierge to join our elite team dedicated to the Orient Express Sailing Yachts collection. As a Concierge, you will be the point of contact for our discerning guests, curating every detail of their pre-voyage preparations and providing seamless experience pre- and post-voyage.  

What's In It for You:

• 4 weeks’ paid vacation, 13 paid statutory holidays, fully paid training delivered virtually
• Comprehensive Benefits: Medical and Dental coverage provided for you and your family, with premiums paid by the company, plus a company matching pension plan of up to 5%.
• Remote Work Flexibility: Enjoy the flexibility and convenience of working remotely from home
• $300 Annual Wellness Subsidy to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world.

What You'll be Doing:

• Proactive, personalized guidance for guests from pre-voyage and post-voyage. Collect detailed preferences; manage all documentation
• Book bespoke experiences (excursions, transfers, activities). Proactively identify and present upsell/cross-sell opportunities. Liaise with luxury providers and finalize payments
• Utilization of the Customer Relationship Management Tool, guest portals, guest apps, and other proprietary systems to personalize and streamline guest interactions, ensuring a flawless digital experience
• Coordinate extensively with internal teams (Yacht Operations and Sales) for perfect execution
• Resolve routine inquiries promptly; discreetly escalate complex issues to management
• Meet and exceed key performance indicators, including Service Level Agreements, quality assurance and other assigned Key Performance Indicators

What You Need to Be Successful: 

• Exceptional verbal/written English is required, other languages an asset. Must be able to build rapport effortlessly
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, Contact Centre or Luxury Sales and Service
• Minimum of one year experience in frontline luxury concierge or client service roles. Proven ability to curate high-end experiences
• Deep understanding of ultra-luxury travel and discerning guest needs. Ability to anticipate and deliver proactive service
• Proficient with CRM/digital platforms. Meticulous, organized, adaptable in a fast-paced, ever-changing, luxury environment
• Ability to multi-task effectively with extreme attention to detail
• Flexibility to be scheduled days, evenings and weekends

Availability, Location, and Internet: 

• Must be currently legally able to work full time in Canada
• This is a full-time, permanent career opportunity, we are not hiring for part-time or for temporary summer student positions
• You must reside in and be working from one of these provinces: NB, NS, PEI or QC
• Must have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite)

About Orient Express

Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express.

Why Accor Global Reservation Centre?
We value diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. Embodying our commitment, we accelerate sustainability through carbon footprint reduction, ethical innovation, raising awareness, and fostering exemplary behaviors among both Guests and Partners.

We support you to learn and grow every day, making sure that work brings purpose to your life so that during your journey with us, you can continue to explore Accor’s limitless possibilities. At Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality!

Deadline to apply is 4:00pm Tuesday, March 24, 2026

How to Apply:  careers.Accor.com   Use Keyword: Moncton

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