Concierge Full-time Summer Season May to October

Recognized as the #2 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views.

The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What you will be doing:

Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following:          

• Consistently offer professional, friendly and engaging service
• Assist guests with mail, messages, and any plans or arrangements they require including onsite and offsite activities
• Assist guests regarding hotel facilities in an informative and helpful way
• Promote and sell the services and concessions within the Hotel as well as services offered by suppliers
• Assist guest with dining reservations and handling group/ special occasions dining needs
• Monitor all Guest inquiries, which include corresponding with guests by phone and email prior to arrival and during their stay in a professional and timely manner.
• Assist will all departure arrangements Guests may need, ex. Booking transportation (ferry, car, flights, etc.), online flight check-in, arranging/re-arranging travel plans if required.
• Act as a liaison and resource for other departments and employees of the Hotel
• Follow department policies, procedures and service standards
• Constantly be aware of daily functions and promotions in the hotel
• Following all safety and sanitation policies
• Assist with check-in and check-out queues when there is long waits at the Front Desk, specifically providing prioritized check-in service for ALL members when curbside check-in may not be available
• Personalize pre – arrival communication to VIP ALL members (Gold / Platinum/ Diamond / Limitless) offering Concierge services
• Other duties as assigned
• Hourly pay rate of $27.54 - $31.48

Your experience and skills include:

• Previous 1 year of Front Desk experience
• Strong communication skills, demonstration of email/telephone etiquette required
• Computer literate in Microsoft Window applications required
• A thorough understanding of the structure of the tourism and travel industry
• A sound knowledge of major cultures and expectations of travelers when abroad
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively  as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Physical Aspects of Position (include but are not limited to): 

• Occasional standing and walking

• Occasional bending and kneeling

• Occasional carrying and lifting up to 20lbs

• Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS