Concierge Executive

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Supervises and guides team of Bell men to ensure that hotel’s policies and procedures are adhered to.

• Train Bell men for luggage delivery and guest behavior.

• Regularly updates Concierge Manager about challenges in work flow.

• Give feedback to Concierge Manager on the performance of team members

• Promptly and actively obtains feedback from guests and inform the relevant  departments the actions taken to              rectify the feedback and to ensure guests’ satisfaction.

• Maintains and enforces all quality standards and procedures on guest arrival & departure.

• Ensures that all guests are welcomed and offered assistance with luggage on arrival.

• Ensures that fond farewell is extended to guests on departure.

• Ensures that luggage delivery and pick up is as per standard.

• Achieves guest delight through friendly and proficient services at Concierge operations and ensure repeat business       through personalized, efficient services.

• Must have complete knowledge of the city for assist guest with different requests.

• Is fully aware of all the activities taking place in the hotel, e.g. functions, VIP/group arrivals and departures.·   

• Ensure that luggage delivery and collection service is efficient and smooth.

• Is responsible for receipt, storage and shipment of luggage and packages for guest.

• Arranges for outside errands for guests such as pick‐up/delivery of packages, passport formalities and re‐  validation  of air‐tickets.

• Arranges transportation for guests on arrival and departure.

• Liaison with Events for requirement of Valet for major functions.

• Manages the budget and forecast of Transportation.

• Monitor HoT SOS reports for service efficiency and escalations.

• Review service efficiency of luggage delivery with Concierge manager and assist in preparing action plan for improvement if needed.

• Demonstrate Awareness of interreact, policies and procedures and ensure all procedures are conducted safely and within guidelines in your departments

Degree or Diploma in Hotel Management or Hospitality.