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Swissôtel Makkah, Makkah, Saudi Arabia



Concierge Agent



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Ensures the smooth operation of information, message handling, transportation and luggage delivery services for the hotel guests.


  • Gives guidelines to the guests about restaurants in the hotel or in the city and makes reservations.
  • Makes city tour, sightseeing and private transportation arrangements.
  • Makes flight arrangements and ticket confirmations.
  • Checks current exhibitions, festivals, cultural events or meetings taking place in the city to give information to the guests.
  • Gives paging service to the guests in the lobby area.
  • Updates and controls sign board information according to the event orders.
  • Contacts daily with airport weather forecast center to give information to the guests.
  • Checks arrival times of the VIP guests.
  • Stores luggage for the guests in the luggage room.
  • Maintains tidiness of the front of the house and luggage storage room for concierge.
  • Is responsible for receiving, distributing, sending and holding mail and messages.
  • Ensures precise counting of group luggage upon arrival and departure.
  • Controls flag poles and conditions of the flags at all times. Informs HK and/or Engineering when necessary.
  • Knows and follows the fire and the safety regulations of the hotel.
  • Performs other duties assigned by his supervisor.
  • Should have thorough information about hotel outlets, facilities and services to assist the guests.
  • Should have thorough knowledge about the city, attractions, historical places and activities.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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