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Issy-les-Moulineaux, France



Commercial Systems Manager ENA F/M


Europe and North Africa

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Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

The Commercial Systems Manager ENA acts as the one stop shop for all activities related to commercial systems standards, processes and implementation. She/He is the project management of concurrent projects, liaise with internal and external partners and guide RM community & hotel users on system usage and setup.

Main accountabilities:

•Standards and Processes
Define documents and maintains system standards and develop system use guidance materials. Ensure that hotels are following set out standards and processes and guide hotels on system usage and setup.
•Interaction with Key Stakeholders
Support the relationship with key stakeholders (Hotels, Region, IT, Corporate) to ensure that system requirements can be technically fulfilled through all connected systems.
•Project Management & Implementation:
Project execution and coordination of concurrent projects as assigned . Actively guide CST team members through projects and assign project related tasks. Work with RM community and hotel teams on implementation, monitor standard setup is adhered to. Manage specific projects in alignment with department head or Senior Manager.
•Systems Support
Supports RM community / hotel teams with exceptional issues (outside of vendor support scope) and special economical subjects impacting commercial systems.
•Vendor Management
Work closely with vendors to ensure implementation contracts are issued and signed on time, while respecting optimal implementation time line and cost for hotels.


 - Hotel Management or Business School
- +5years Operational experience in RM or Central support working with commercial systems like RMS, CRS, PMS, Sales & Distribution systems, Rate Shopping, Upsell Tools
- Strategic & Analytical problem solver
- Commercial mindset & service driven
- Works well under pressure
- Ability to influence & motivate
- Excellent communication skills
- Fluent verbal & written French and English required

Additional Information

Information about the position:
- Our offices are located in Issy les Moulineaux & offer a modern working environment with a relaxation area and services (gym, hairdresser, concierge, postal service, s...) for a successful Talent Experience!
- We have set up a work schedule of at least 2 days per week in our offices and the rest of the time you can work from a hotel, a coworking space or from your home.

Our values: #BeAllyouArewithallyourheart
At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, resolutely turned towards others and the world around us.
- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, and all the stories that make us up. We encourage the diversity of our personalities.
- We take care of the world around us: our teams, our clients, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
- We like to reveal you. All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their desires and ambitions is our priority. 
- Together, we imagine your future. Our group is large, the field of possibilities is immense and the experiences are infinite. We encourage every project to evolve in our multi-brand network, in France, in Southern Europe and internationally. 
- We dare to question the status quo. We take innovation to heart and challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. 
- Hospitality is a team effort and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. Live in ACCOR with yourself. With your talent, your passions, your teams, your desires Be All you Are with all your heart.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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