Commercial Analyst

Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence.

The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’ Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.

The Commercial Analyst performs analysis and applies a logical, structured, and disciplined approach to translate key financial and commercial aspects into actionable insights. He/she interprets and synthesizes data, exercises professional skepticism to challenge assumptions, and identifies meaningful insights to develop informed recommendations.

Pricing

• Conduct A/B testing and price elasticity analyses, validating price optimization and promotion simulation results.
• Continuously review price positioning versus competitors by market segment.
• Monitor IDeaS pricing and forecast recommendations, and suggest actions aligned with monthly and yearly strategies.
• Support pricing analysis for corporate, group, long-stay, and leisure segments—including group and catering pricing tools, group displacement analyses for major groups, and leisure pricing for monthly promotions and tactical offers.

Reporting

• Assist in preparing for weekly revenue meetings.
• Collaborate with the Director of Revenue and Director of Sales & Marketing to prepare weekly/monthly reports, including forecasts for all revenue streams (e.g., F&B and Spa).
• Support the Digital Marketing team with performance analysis of online campaigns, and help identify future need periods to ensure digital marketing spend is optimized for business mix.

Analysis

• Perform ad-hoc tasks and duties as directed by the Director of Revenue or Director of Sales & Marketing to support hotel revenue performance.
• Utilize business intelligence tools (e.g., Axis BI, Demand 360, STR, Opera Reporting) to identify trends, risks, and pricing considerations.
• Lead special projects related to market research and competitor activity analysis.

Data Integrity

• Work closely with the Reservations Manager to ensure data input integrity, quality assurance standards, and up-to-date rate codes.
• Maintain, update, and share market segment and demographic analysis using tools such as Opera, IDeaS, InTouchData, and TARS Tool.
• Monitor the accuracy of group and catering block data entries and ensure discrepancies are corrected by the Events team.
• Conduct OTA audits to ensure rate parity across all online channels.

Revenue Culture and Training

• Develop and implement on-the-job revenue culture and Excel training for relevant team members.

Daily Duties

• Update the daily pickup report.
• Monitor room availability.
• Monitor group blocks.
• Track the performance of leisure promotions, update the availability chart, and recommend pricing updates 90/180/365 days out.
• Update reports to track the impact of promotional programs.
• Maintain and update all third-party websites daily.
• Maintain and update the GDS (via CRS) and Opera systems.
• Oversee tasks related to IDeaS.
• Monitor the upselling program and flag ineligible transactions.
• Monitor partner allocation and notify management of any breaches.
• Collaborate closely with the Reservations Manager and Director of Rooms to monitor and adjust overbooking policies based on market mix, daily activity, historical wash, and lead times.
• Perform spot checks on reservation and front office data inputs; correct discrepancies and provide targeted training as needed.
• Ensure proper market segmentation and rate code assignment for confirmed business.

Meetings

• Attending: Weekly revenue, reservations, group, leisure, and pricing meetings.
• Supporting: Budget and forecast meetings.
• Conference Calls: Monthly Revenue Managers conference calls.

Reports

• Daily/Weekly Pickup Reports
• OTA Insight Reports
• Market Share and Competition Reports
• Demand 360 Reports
• Weekly Revenue Reports
• Weekly Sales Reports (Leisure Segment Performance, Group & Catering Pace Reports)
• Key Account Incentive Reward Performance Monitoring
• Month-End Reports
• Day-by-Day Forecasts (30/60/90 days out and year-end)
• Daily, weekly, and annual IDeaS task completion

Occupational Health & Safety

Adhere to the hotel's safety standards and comply with all rules and regulations as outlined in the Occupational Health and Safety Act. Take reasonable care at work to avoid placing oneself or others at unnecessary risk.

• Proficient in Microsoft Excel and other Microsoft Office applications
• Previous experience or internship in revenue management preferred
• Excellent command of English, both written and spoken
• Ability to perform effectively under pressure and manage multiple priorities
• Strong analytical and critical thinking skills