Cluster Reservation Supervisor - Raffles & Fairmont The Red Sea

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

WE ARE SEEKING A HIGHLY ORGANIZED AND CUSTOMER-FOCUSED RESERVATIONS 
SUPERVISOR TO JOIN OUR TEAM IN RED SEA, SAUDI ARABIA. IN THIS KEY ROLE, YOU WILL 
OVERSEE THE RESERVATIONS DEPARTMENT, ENSURING OPTIMAL REVENUE GENERATION 
AND EXCEPTIONAL GUEST EXPERIENCES.

• LEAD AND MANAGE THE RESERVATIONS TEAM, PROVIDING GUIDANCE, TRAINING, 
AND SUPPORT TO ACHIEVE DEPARTMENTAL GOALS
• OVERSEE DAILY RESERVATIONS OPERATIONS, IMPLEMENTING EFFECTIVE 
STRATEGIES TO MAXIMIZE REVENUE AND OCCUPANCY
• MONITOR AND ANALYZE RESERVATION TRENDS, ADJUSTING STRATEGIES AS 
NEEDED TO OPTIMIZE PERFORMANCE
• ENSURE ALL RESERVATIONS ARE PROCESSED ACCURATELY AND EFFICIENTLY, 
ADHERING TO COMPANY POLICIES AND PROCEDURES
• COLLABORATE WITH REVENUE MANAGEMENT, SALES, AND FRONT OFFICE TEAMS 
TO ALIGN RESERVATION STRATEGIES WITH OVERALL BUSINESS OBJECTIVES
• HANDLE COMPLEX RESERVATION INQUIRIES AND RESOLVE ESCALATED CUSTOMER 
ISSUES
• GENERATE AND ANALYZE REPORTS ON RESERVATIONS PERFORMANCE, PROVIDING 
INSIGHTS TO MANAGEMENT
• STAY UPDATED ON INDUSTRY TRENDS AND COMPETITOR ACTIVITIES TO MAINTAIN 
A COMPETITIVE EDGE
• ENSURE COMPLIANCE WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND 
STANDARDS

• 3-5 YEARS OF EXPERIENCE IN HOTEL RESERVATIONS, WITH A PROVEN TRACK 
RECORD IN A SUPERVISORY ROLE
• PROFICIENCY IN RESERVATION MANAGEMENT SYSTEMS AND GLOBAL 
DISTRIBUTION SYSTEMS (GDS)

JOB SPECIFICATIONS
• STRONG LEADERSHIP SKILLS WITH THE ABILITY TO MOTIVATE AND DEVELOP TEAM 
MEMBERS
• EXCELLENT CUSTOMER SERVICE SKILLS AND A CUSTOMER-CENTRIC APPROACH
• DEMONSTRATED EXPERIENCE IN REVENUE MANAGEMENT
• ADVANCED PROBLEM-SOLVING AND DECISION-MAKING ABILITIES
• EXCEPTIONAL COMMUNICATION SKILLS, BOTH VERBAL AND WRITTEN
• STRONG ANALYTICAL SKILLS WITH THE ABILITY TO INTERPRET DATA AND GENERATE 
ACTIONABLE INSIGHTS
• PROFICIENT IN TIME MANAGEMENT AND PRIORITIZING TASKS IN A FAST-PACED 
ENVIRONMENT
• BACHELOR'S DEGREE IN HOSPITALITY MANAGEMENT OR RELATED FIELD 
PREFERRED
• IN-DEPTH KNOWLEDGE OF THE HOSPITALITY INDUSTRY AND CURRENT MARKET 
TRENDS
• FLUENCY IN ARABIC AND ENGLISH
• FAMILIARITY WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND CULTURAL 
NORMS
• ABILITY TO WORK FLEXIBLE HOURS, INCLUDING WEEKENDS AND HOLIDAYS, AS 
REQUIRED

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.