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Novotel Dubai Al Barsha, Dubai, United Arab Emirates



Cluster Director of Revenue



Company Description

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

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Job Description

We are looking for a Cluster Director of Revenue for Novotel, ibis and Adagio Premium Dubai Al Barsha. The successful candidate will be responsible for, but not limited to, the following tasks:

  • To maximize revenue through rooms sales by setting proactive selling strategies and action plans in order to achieve the budgeted revenue and to maintain a healthy business mix.
  • Is responsible for having all the revenue management processes in place in the hotel, he/she implements the GM’s strategy on daily basis, updates planning, quotes groups and alerts GM, when market deviates from strategy.
  • Is in charge of helping to reach and beat the operational turnover budget of the hotel.
  • Support the GM in the creation of the strategy (with proper analysis) and to work effectively with the implemented revenue management system.
  • Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team.
  • Regularly checks the input and the quality of data (segmentation, denials tracking, etc.).
  • Update the event database (RMS).
  • Analyse the hotel performance in the RMS as a basis for strategy decisions.
  • Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies.
  • Analyse the contract performance (price, allotments, number of rooms sold, etc.) before decisions on renewals are taken.
  • Act as a support in the preparation of the annual revenue budget.
  • Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc.) on the basis of the analysis done previously.
  • Calculate availability and minimum rate for the requests by using group quotation.
  • Providing dynamic forecasts, compared to the strategy of the GM and budget.
  • Consult and implement daily the recommendations in inventory and distribution tools.
  • Implement and communicate on minimum stay, closed to arrival, up-selling.
  • Make recommendation for strategy changes in RMS, in relation to day types, ideal mix, close limits, booking limits, to be able to react early to guest behaviour changes (new events, etc.).
  • Optimize the distribution channels.
  • Analyse on a monthly basis the results in terms of internal and external indicators (RevPAR and market share), in order to react in time.
  • Check regularly the implementation of the defined strategies (brand, place & hotel).
  • Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards.
  • Leads the reservations team and optimize the rooms and services sale. 
  • Manages and motivates the team in order to provide a high standard of service for customers. 
  • Helps meet the department's quantitative and qualitative targets.
  • Ensure documentation and information related to the reservations are available and up-to-date.
  • Ensure that the pricing policy and internal audit procedures are duly applied.
  • Maintain on-going awareness about the local authorities requirements.


  • Demonstrated experience in revenue management specifically within the UAE hospitality market, including a deep understanding of market dynamics, seasonality, and competitive landscape.
  • Proven ability to develop and implement strategic revenue management plans across multiple properties within a cluster, optimizing revenue opportunities and maximizing RevPAR (Revenue per Available Room).
  • Strong leadership skills with experience in managing teams, fostering a collaborative and high-performance culture.
  • Advanced analytical and quantitative skills with proficiency in revenue management systems (RMS), market intelligence tools, and data-driven decision-making to drive revenue growth and profitability.
  • Excellent communication skills with the ability to effectively interface with senior management, property leadership teams, and ownership groups, providing clear insights and recommendations to support strategic goals.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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