Cluster Assistant General Manager - Ibis Lleida

At Accor, we are more than just a global leader; we embrace individuality and empower you to find a role and brand that resonate with your unique personality. Our commitment to your growth and learning ensures that your work is meaningful, allowing you to explore the endless possibilities that await you within our organization.

With a presence in 110 countries and over 5,000 hotels, Accor offers endless opportunities within its global network. Every day, we work together to shape the future of hospitality with a shared sense of purpose.

Why Join Us:

• Make an Impact: Play a critical role in shaping Accor's workforce in the Mediterranean region.
• Career Growth: Access to global opportunities and professional development programs.
• Inclusive Culture: Be part of a diverse team that values your ideas and contributions.
• Compensation & Benefits: Competitive salary, health insurance fully covered, Mobility assistance for the first two months, Housing provided in location (Resident General Manager) travel discounts, and more.

Your development:  

What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.  

Our commitment to Diversity & Inclusion: 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

What are we looking for?

We are seeking a dedicated professional to join our operations team as Cluster Assistant General Manager , playing a key role in overseeing and managing all hotel operations. The ideal candidate will have a strong background in Rooms & Front Office operations, complemented by solid expertise in all other areas of the hotel, ensuring seamless coordination and exceptional guest experiences.

Key Responsabilities

• Supervise daily hotel operations, ensuring compliance with hygiene, safety, and brand standards. Specially in Rooms department.
• Monitor key performance metrics and implement improvement strategies.
• Build strong guest relationships by anticipating needs and resolving complaints efficiently.
• Create a welcoming environment to foster loyalty and satisfaction.
• Assist with daily hotel operations when necessary.
• Motivate and guide teams to achieve excellence and maintain collaboration.
• Act as a role model, promoting professionalism and Accor values.
• Develop and execute commercial action plans alongside the General Manager.
• Ensure high-quality service across outlets and actively attract new clients.
• Contribute to budget preparation, cost control, and financial reporting.
• Manage operational tools and analyze performance for strategic decisions.
• Drive process optimization and adopt sustainable practices.
• Implement strategies to enhance efficiency and guest satisfaction.
• Ensure adherence to local regulations and safety protocols within the hospitality sector.

• Proven experience in the hospitality industry. 
• Previous experience in a similar position.
• OPERA Cloud
• MICROS Shimpony
• Strong customer orientation, commitment, and emotional intelligence.
• Credibility as a point of reference for hotel staff and stakeholders.
• Solid managerial skills to unite the team around shared objectives, with a focus on quality and financial goals.
• Fluency in Spanish and French