Club Operations Supervisor

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Reporting to the Director, Club Operations, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service
• Welcome guests to the Health Club and ensure they have a safe and enjoyable experience
• Assist management in directing and leading the day to day operation of the Health Club and ensure all guests have a safe and enjoyable experience
• Ensure guests and members are aware of all programs and activities available
• Ensure all guests are aware of the guidelines regarding the use of the facility
• Provide guests with all information regarding the fitness facility and its offerings
• Provide all administrative duties as required
• Supervise colleagues at the reception desk, locker rooms, and around the facility
• Assist in promoting the facility and organizing special events as required
• Assist managers in conducting regularly scheduled departmental meetings
• Report any equipment that needs servicing
• Provide a high level of guest satisfaction through effective communication
• Balance operational, administrative and Colleague needs
• Train colleagues in departmental procedures
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Charge accounts and collect payments
• Maintain cleanliness of the locker room, lounge, and coffee areas
• Answer phones
• Maintain full knowledge of emergency procedures provided in the colleague handbook
• Oversee lost and found, making sure proper procedures are followed
• Complete administrative tasks and miscellaneous reports given by the Managers
• Complete assigned tasks given by the Managers
• Other duties as assigned

• Basic knowledge of tennis, fitness, and aquatics
• CPR and First Aid certification required
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable

Hourly Rate: $26.88 USD Gross per hour

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs.
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps