Chief Steward

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Chief Steward oversees and manages all aspects of the hotel's stewarding department. As a pivotal role in maintaining the hotel's standards of cleanliness, hygiene, and efficiency, the Chief Steward is responsible for organizing and coordinating the stewarding team to ensure smooth operations in the kitchen and other food and beverage outlets. This includes managing the proper cleaning and maintenance of kitchen equipment, tableware, and other service items. Additionally, the Chief Steward collaborates closely with various departments to optimize inventory control, minimize waste, and adhere to health and safety regulations. By leading and training the stewarding team, the Chief Steward plays a crucial part in upholding the luxury hotel's image of excellence and contributing to its success within the international chain.

1. Educational Background: A high school diploma or equivalent. Candidates with vocational training or certifications in hospitality management, culinary arts, or food and beverage service are preferred.
2. Experience in Stewarding: Candidates should have several years of experience in stewarding and kitchen operations, preferably in a luxury hotel or a reputable hospitality establishment. Previous work experience in a similar role is advantageous.
3. Leadership and Management Skills: The Chief Steward is responsible for leading and supervising the stewarding team. Strong managerial skills, including team leadership, communication, and conflict resolution, are necessary for success in this role.
4. Technical Skills: In-depth knowledge of stewarding operations, dishwashing procedures, and cleaning techniques is essential. Familiarity with the proper handling of delicate china, glassware, and silverware is also important.
5. Inventory and Supplies Management: Experience in managing inventory, procuring cleaning supplies, and handling stewarding equipment is necessary to ensure smooth operations.
6. Health and Safety Compliance: Knowledge of health and safety regulations related to kitchen hygiene, sanitation, and stewarding practices is critical for maintaining a safe and hygienic environment.
7. Waste Management and Sustainability: Understanding waste management practices, including recycling and reducing food waste, is valued.
8. Crisis Management: Experience in handling emergencies and responding swiftly to unexpected events, such as equipment breakdowns or large events, is beneficial.
9. Collaboration and Communication: Effective collaboration with other hotel departments, such as F&B and housekeeping, requires strong communication and teamwork skills.
10. Attention to Detail: Given the luxury hotel's emphasis on presentation, the Chief Steward must have a keen eye for detail to ensure all cleaning and dishwashing tasks meet the hotel's high standards.