Catering Sales Manager

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Catering Sales Manager

As Catering Sales Manager, you are an ambassador for the exceptional dining and event experiences at Fairmont Century Plaza. Reporting to the Director of Sales & Marketing & Director of Event Sales & Services, you will be primarily responsible for selling and servicing private dining room events and partial and full restaurant buyouts, while collaborating closely with restaurant leadership, culinary teams, and hotel partners to exceed client expectations. This role will, from time to time, support broader hotel catering sales initiatives as business needs evolve.

What you will be doing:

• Sell and service private dining room events and full partial and restaurant buyouts, including corporate, social, and special occasion events, in alignment with business strategy.
• Develop and execute targeted sales strategies to achieve and exceed assigned revenue goals.
• Act as the primary point of contact for clients from initial inquiry through event execution, ensuring a seamless and elevated guest experience.
• Qualify leads, conduct site visits, and create customized proposals that reflect client objectives and Fairmont Century Plaza brand standards.
• Network internally and externally to generate new business and cultivate strong relationships with repeat and prospective clients.
• Partner with Restaurant Leadership, Executive Chef, and Food & Beverage Director to create profitable, competitive menus and event experiences tailored to private dining and buyout business.
• Prepare and maintain accurate and timely written documentation including, but not limited to: event proposals, contracts, Banquet Event Orders (BEOs), resumes, and Opera Sales & Catering system updates.
• Coordinate closely with operations teams to ensure clear communication of event details and flawless execution.
• Maximize revenue opportunities through strategic upselling of food, beverage, and ancillary offerings.
• Ensure accuracy of billing, banquet checks, and final invoicing; conduct post-event bill reviews as required.
• Participate in relevant meetings including but not limited to Operations Briefings, BEO Meetings, Sales Meetings, Menu Tastings, and Client Planning Meetings.
• Collaborate with the broader sales team to support hotel-wide initiatives and, where appropriate, assist with catering sales opportunities beyond restaurant venues.

Your experience and skills include:

• University/College degree in a related discipline preferred.
• Minimum 2–3 years of sales experience, preferably within hospitality, restaurant events, or catering environments.
• Strong understanding of food & beverage operations and private dining/event execution.
• Proven ability to manage multiple accounts and priorities with strong attention to detail.
• Excellent communication and interpersonal skills (verbal and written).
• Strong organizational and time management skills.
• Demonstrated ability to drive revenue through relationship-building and consultative selling.
• Strong technical literacy including Microsoft Office Suite; experience with Opera Sales & Catering and Banquet Event Order systems preferred.
• Basic knowledge of audio-visual and event-related technology is beneficial.

What is in it for you:

• Salary Range: USD$90,000 to USD$100,000 + incentive
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS