- Casual
- Permanente
- Governança
- ACCOR
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Mercure Canberra, Braddon, Australia
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REF54385W
Casual Guest Services Agent
Region
MEA SPAC
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Mercure Canberra combines timeless charm with modern comfort, strategically located near the CBD, National Convention Centre, and Australian War Memorial, offering a unique blend of history and contemporary luxury.
As a Guest Services Agent you will be reporting to the Front Office Manager and Duty Managers, providing exceptional customer service to our guests as they check in & out of the hotel.
What you will be doing:
- Providing passionate, knowledgeable and friendly service to external and inhouse guests at all times.
- Assisting guests with enquiries and complaints and providing accurate information to guests about property facilities and features.
- Checking guests in and out of the hotel in a timely manner
- Handling guest enquiries and providing information on local attractions, giving directions where required
- Taking reservations as required
- Ensuring accurate payment of guest accounts
- Previous customer service experience is desired, particularly in a hotel environment
- Enthusiastic, with a natural ability to build rapport both in person and over the telephone
- Be able to work a flexible 7-day roster, including weekends and evenings
- You will have a strong knowledge of computer systems incuding Microsoft Office & Opera (or similar hotel management system)
You are encouraged to apply if you belive you have somethign to offer. We dont look for an exact match, instead we promote diverse talent and welcome your unique story.
What’s in for you?
- Enjoy perks like discounted accommodation, meals, great coffee, global partner discounts & more;
- Access to ongoing learning and skill enhancement;
- Progressive leave policies, inlcuding 10 weeks of parental leave.
- FREE on-site parking
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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