Casual Guest Service Agent

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a casual Guest Service Agent who wants more than just a job. Come, share your passion, and start your journey with us at the Ibis Styles Hobart!

Hospitality is a work of heart.  Join us and become a Heartist®.

ALL about the job:

• Provide efficient, friendly, and professional service to all guests, from check-in to check-out and everywhere in between
• Be the first point of contact for guests and visitors
• Be responsible for completing a wide variety of front office tasks, which will ensure every day is different
• Logging all guest requests to ensure all requests are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

ALL about you:

• An energetic, team-focused and can-do attitude
• A people person who is able to make genuine connections with colleagues and guests, and to hear their story
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues when required 
• Strong verbal and written communication skills and pride in personal presentation
• High level of computer literacy
• The ability to work across a 24/7 roster - evenings, mornings, nights, and weekend

What is in it for you?

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• “Learn Your Way” with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training
• Be part of a dynamic hotel environment with a supportive and fun team
• Recognition of service anniversaries and Accor Tenure Milestones.