Call Centre Reservation Vietnamese Agent

We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. 

Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams.

We’re so much more than hotels—we’re creating innovative lifestyle experiences, whether you live, work or play. Blaze your own trail from 50+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups. 

Responsibilities:

• Answer all incoming calls in a friendly, energetic, and efficient manner.
• Obtain the necessary information from guest to input reservations.
• Assist guests regarding hotel facilities, destinations, and Accor loyalty program in an informative and helpful way.
• Providing solutions and recommendations
• Offering a personalized and customized reservations experience
• Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
• Assisting and resolving any guest complaints in a timely and professional manner to the best of your ability.
• E mails handling for Reservations and Customer service activities
• Other related duties could be assigned as needed based on the business needs and workload.

The ideal candidate will have experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.

• Native Vietnamese (Verbal/Written) and proficiency in English Verbal/Written is a must.
• 5 years experience 
• Effective in following and achieving department sales goals.
• Computer literate in Microsoft Window applications required.
• Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once.
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible working hours.