1. Integral
  2. Permanente
  4. Governança


Fairmont Amman, Amman, Jordan





Luxury & Lifestyle

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Job Description

We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.


Responsibilities and essential job functions include but are not limited to the following:    


  • Greet all arriving guests and offer a detailed orientation of their Rooms and its facilities. 

  • Establish good public relations with all guests

  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests

  • Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up

  • Always transmits guest requests and preferences accurately to the team

  • Receives, records, and distributes various reports via the Opera system


  • Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items. 

  • Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay. 

  • Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary. 

  • Ensures all the residents receive prompt and courteous service 

  • Assist guest with room and local information; make bookings and reservations as required by guest. 

  • Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance. 

  • Practices up-selling of the hotel products and facilities. 

  • Fully understands the difference of guest levels (VIP) 

  • Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager. 

  • Follows all policies and procedures ascertained by the hotel.  

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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