Business Development Manager

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The Business Development Manager plays a crucial role in driving sales activities and ensuring the achievement of hotel revenue targets in alignment with the sales and marketing plan. This position demands a high level of responsibility and strategic thinking.

• Assume full accountability for lead generation and new account acquisition to meet and exceed group and FIT revenue goals, adhering to market segmentation and budgetary constraints.
• Execute all duties within the stringent framework defined by chain and hotel norms, as well as internal regulations specified by the Director of Sales.
• Rigorously pursue the attainment of hotel budget targets through strategic planning and execution.
• Provide mentorship and guidance to develop a Junior Sales Heartist, focusing on cultivating proactive sales techniques and refining hunting sales strategies.
• Implement comprehensive account management for the sales portfolio, meticulously planning sales activities and establishing sales priorities to achieve revenue goals across all segments.
• Foster a collaborative approach with the reactive sales team to ensure optimal group and event conversion rates.
• Develop and implement robust account qualification criteria, utilising market research to identify high-priority markets and accounts, ensuring proactive coverage across all major market segments.
• Optimise resource utilisation to penetrate new accounts, with a focus on achieving new business goals and generating comprehensive sales reports as required.
• Cultivate and maintain long-term client relationships to ensure business continuity and growth.
• Actively engage in sales-related projects and initiatives as assigned by senior management.
• Demonstrate a thorough understanding of Job Descriptions, Goals, and Standard Operating Procedures (SOP/P&Ps) of the Sales Department, ensuring strict adherence to established protocols.

• Bachelor’s Degree/Diploma in Business or Hospitality Management or related disciplines
• Minimum of 3-5 years of sales experience in the same capacity
• Proven ability to build relationships and find new business: prospecting, networking, site inspections and sales calls
• Strong sales background in MICE
• Excellent verbal and written communication skills and strong attention to detail
• Keep abreast of industry trends and share information with all staff
• Excellent organizational skills, with the ability to prioritize tasks and juggle many tasks simultaneously
• Proactive mindset to anticipate and support changes in our business
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities