Beverage Manager

Portaluna, a Morgans Originals Hotel

Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.

This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.

Responsibilities

Beverage Operations Management:

· Oversee all aspects of beverage operations, ensuring quality service and consistent product delivery across all food and beverage outlets.

· Manage beverage service during peak and off-peak times, ensuring that guest expectations are exceeded at all times.

· Ensure the efficient operation of bars, lounges, and other beverage-related services, maintaining high standards of cleanliness, organization, and presentation.

Team Leadership:

· Lead, mentor, and train the beverage team, including supervisors, bartenders, baristas, and barbacks, ensuring they meet service standards and operate efficiently.

· Foster a positive work environment, promote teamwork, and develop team members through continuous coaching and feedback to the team to enhance performance and career growth.

· Conduct performance reviews, provide feedback, identify areas for improvement support development plans, to enhance team effectiveness and ensure a motivated team culture.

Menu Development & Innovation:

· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to develop and update beverage menus, ensuring creativity and variety while aligning with guest preferences and seasonal trends.

· Introduce innovative drink offerings, including signature cocktails, premium beverage selections, and local-inspired drinks, to differentiate the hotel’s beverage offerings.

· Regularly evaluate the menu, adjust recipes, and create seasonal or promotional beverage items that enhance guest experience and increase sales.

Inventory & Stock Management:

· Oversee the beverage inventory, ensuring proper storage, rotation, and control of products.

· Manage stock levels to minimize waste and ensure consistent availability of beverages, particularly high-demand items.

· Maintain accurate inventory records, conduct regular stock audits, and place timely orders based on usage trends and budget forecasts.

Cost Control & Revenue Growth:

· Develop and implement strategies to control beverage costs while maintaining product quality and guest satisfaction.

· Monitor beverage sales and analyze trends to identify opportunities for increasing revenue through upselling, promotions, and efficient operations.

· Collaborate with the culinary team and F&B Operations Manager and Director of Food & Beverage to establish beverage pricing strategies that are competitive and profitable, while ensuring alignment with brand positioning.

Guest Experience & Satisfaction:

· Ensure that all beverage service meets or exceeds the standards of quality, service, and presentation.

· Address guest complaints or concerns promptly and professionally, ensuring swift resolution to ensure maximum guest satisfaction.

· Proactively engage with guests, obtaining feedback on beverage offerings and making recommendations to enhance their experience.

Health & Safety Compliance:

· Ensure that all beverage operations comply with health and safety regulations, including safe alcohol service practices.

· Oversee the implementation and adherence to hygiene and safety procedures across all beverage areas.

· Conduct regular training with staff on safety practices, including alcohol service laws, fire safety, and safe handling of equipment.

Staff Scheduling & Budgeting:

· Develop staff schedules for beverage outlets, ensuring adequate coverage during peak hours and minimizing labor costs during slower periods.

· Work with senior management to develop and manage the beverage department's budget, ensuring that all costs are in line with financial goals.

· Monitor staffing levels and adjust as necessary based on business needs and guest demand.

Reporting & Documentation:

· Prepare and submit weekly and monthly reports on beverage sales, inventory levels, team performance, and guest feedback.

· Maintain accurate records of all beverage-related transactions, including orders, receipts, and financial documentation.

· Provide insights and recommendations to senior management for continuous improvement.

Collaboration with Other Departments:

· Work closely with the Food & Beverage team, kitchen staff, housekeeping, and other departments to ensure seamless service and guest satisfaction.

· Collaborate with marketing and events teams to develop beverage-related promotions, themed nights, and special events that enhance guest experience and increase sales.

Promotions & Events:

· Organize and manage beverage-focused promotions, events, and seasonal offerings to attract guests and drive sales.

· Coordinate with the events team to ensure that beverage offerings meet the needs and expectations of large-scale functions, banquets, or special events.

Additional Responsibilities:

· Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Experience/Certificates/Education

· Experience: Minimum of 3-5 years in a supervisory / leadership role in beverage management, preferably in a high-end restaurant or a luxury hospitality environment. Experience in managing beverage operations, menu development, cost control, and staff leadership. Strong background in beverage sales, with experience in maximizing revenue and controlling costs.

· Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Certification in beverage management, mixology, or sommelier training is a plus.

· Skills & Attributes:

o Strong leadership and people management skills.

o Excellent interpersonal and communication abilities.

o Attention to detail and strong organizational skills.

o Proven ability to manage multiple priorities and meet deadlines.

o Ability to handle confidential and sensitive information.

o In-depth knowledge of beverage trends, mixology, and premium beverage offerings.

o Ability to create unique and appealing beverage menus tailored to guest preferences.

o Strong financial acumen and experience in managing budgets, costs, and profitability.

o Proficiency in relevant software and MS Office Suite.

o Professional and well-presented at all times.

o Customer-centric approach with a passion for hospitality.

o Proactive problem-solver with a solutions-oriented mindset.

o Ability to work in a fast-paced, dynamic environment.

o Must be able to handle multiple tasks and adapt to changing priorities.

· Language:

o Excellent reading, writing and oral proficiency in English language.

o Ability to speak other languages and basic understanding of local languages will be an advantage.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.