1. Integral
  2. Permanente
  4. Governança


Grand Mercure Bengaluru at Gopalan Mall, Bengaluru, India



Bell Desk Associate



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Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

  • Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
  • Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
  • Responsible for providing courteous and competent services to the guests.
  • Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
  • Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction


12th, Diploma or Degree or any other equivalent Qualification

Additional Information

Minimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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