Bell Captain

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We are seeking an experienced and customer-focused Bell Captain to join our Swissotel Corniche Park Towers Doha, Qatar. As the Bell Captain, you will lead and supervise our bell desk, valet, transportation, and airport operations teams, ensuring exceptional guest experiences from arrival to departure.

• Oversee and coordinate bell desk, valet, transportation, and airport operations
• Supervise, train, and schedule bell service staff to maintain high service standards
• Ensure proper recording and timely completion of all guest deliveries and requests
• Manage guest transportation needs, liaising with our transportation and airport teams
• Maintain cleanliness and organization of bell desk areas and public spaces
• Oversee the maintenance and cleanliness of bell service equipment
• Assist guests with inquiries about hotel services and local attractions
• Implement and enforce department policies, procedures, and safety standards
• Handle lost and found items according to hotel protocols
• Collaborate with other departments to ensure seamless guest experiences
• Proactively upsell hotel rooms, facilities, and amenities when appropriate
• Monitor and improve operational efficiency and guest satisfaction metrics

• Excellent leadership, communication, and interpersonal skills
• Strong problem-solving abilities and decision-making skills
• Highly organized with a keen eye for detail
• Ability to work efficiently under pressure and manage multiple tasks simultaneously
• Fluency in English; proficiency in additional languages is a plus
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint)
• Knowledge of Opera Property Management System is preferred
• Familiarity with Doha's attractions, services, and transportation options
• Physical stamina to handle luggage and stand for extended periods
• Flexible schedule to accommodate varying shift requirements
• Valid driver's license may be required for valet services
• Dedication to providing exceptional customer service and maintaining a professional demeanor
• Ability to work collaboratively in a team environment
• Adaptability to changing priorities and guest needs

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.