Bartender

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

The Bartender is responsible for serving the guests in providing the highest quality service possible while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. The Bartender is also in charge of drink quality and standardization.

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Readily smiles and maintains an engaging expression throughout full guest experience
• Exhibits a genuine sense of interest and concern for the guest and demonstrates anticipatory service when appropriate and helpful.
• Consistently and respectfully personalizes guest interactions, addressing the guest in accordance with their preference, if known.
• Performs the requirements of their department knowledgeable and proficiently. Can confidently answer any questions about the entire hotel or obtain effective and prompt assistance
• Have a thorough knowledge of menus and be able to inform guests of dietary restrictions and allergies of each menu.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Ensuring all beverages are of appropriate portions and mixed drinks and cocktails are correctly prepared and well balanced
• Ensuring wine by the glass service includes demonstration of the label when pouring tableside
• Collaborate with other bartenders, head bartenders and upper management on cocktail creation and implementation
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork as instructed by management
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that tables and side stations are kept stocked, tidy and clean at all times.
• Service guests to the standard steps of service while implementing fundamental standards as outlined by management
• Consistently upsell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Obtain and deliver complete food and beverage orders, ensure bill is accurate and collect payment.
• Ensure overall guest satisfaction and end each interaction with a warm and sincere closing.
• Other duties as assigned.

Education & Experience: 

• High School diploma or equivalent.
• Excellent reading, writing and oral proficiency in the English language.
• 3 year food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.
• Proficient knowledge of wines, spirits, and mixed drinks. (bench test required)

Physical Requirements:

• Flexible and long hours sometimes required.
• Must be available to work nights, weekends and holidays if required
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements:

• Must be able to effectively communicate, both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be highly articulate and avoids slang and excessive use of phrase-fragments
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Raffles Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper, clean and well fitted uniforms.
• Comply with Raffles Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Maintain consistent and complete communication amongst team and hotel associates.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

• Hourly Wage: Introductory rate of $25.31 and then rate increases to $28.12 after successful completion of 90-day probationary period.
• Employee benefit card offering discounted rates in Accor worldwide for you and your family. 
• Excellent Company benefits including medical, dental, vision and life insurance. 
• Personalized development opportunities across Accor's extensive brand portfolio.  
• Ability to make a difference through our Corporate Social Responsibility activities.