Banquets Office Manager

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Specific Roles and Responsibilities That Create the Essential Toronto Experience:

The individual is accountable for managing the Banquet office and leading a small team to ensure the accurate and timely completion of colleague scheduling, gratuity distribution and payroll. The Candidate will lead the office team, ensuring to prioritize smooth running of the banquet department whilst also assisting daily operations to ensure a well-supported leadership team.

• Have complete knowledge of the hotel’s events, services and facilities
• Ensure prompt and courteous service is extended both internal and external guests
• Maintain an orderly working environment
• Support the Director of Banquets and Banquet Managers with administrative duties
• Record and check payroll
• Balance labour costs with staffing levels
• Attend daily BEO review meeting
• Maintain employee records ie: vacations, sick leave, leave of absence etc.
• Create bills for banquet services
• Keep track of function gratuities, and communicate with payroll and accounting departments
• Assist with office equipment operation and maintenance i.e.: printer, copier, computer
• Keep documents filed and update them regularly
• Maintain good working relationship with all departments and co-workers
• Attend departmental meetings, record, distribute and file “minutes”
• Coordinate and update last minute changes
• Maintain and update staff and hotel information
• Distribute pay-cheques and other pertinent information
• Complete a Server Schedule for the upcoming week by 3 PM on every Wednesday
• Create a daily assignment of shifts for servers for the upcoming day
• Maintain all purchases and requisitions for the Banquet Department
• Ensure that all financial reporting is maintained and accurate inclusive of payroll, billing and gratuity distribution
• Maintain and ensure that all function information is kept up to date with respect to all changes and or revision
• Daily review of upcoming events to ensure our teams are set up for success
• Work closely with the Conference, Catering & Sales, Stewarding and Culinary teams to review BEO’s to ensure all banquet requirements are in place and communicated.
• Collaborate with the Conference, Catering & Sales team to maximize revenues

• Previous leadership experience in banquets/food & beverage an asset
• Previous experience scheduling in a unionized environment is an asset
• Computer literate in Microsoft Suite applications required
• Excellent communication and organizational skills required
• Strong interpersonal and problem solving abilities required
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs and remaining calm & courteous
• Previous experience with Opera/Sales and Catering Manager an asset

Physical Aspects of Position (included but not limited to):

• Frequent sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What’s in it for you? 

• The salary range for this position is $65,00 - 75,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

This posting is for an existing vacancy. 

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.