Banquet Operation Manager

A beautiful destination in West Java. Away from the hustle and bustle of the big city, yet close to Bogor and Puncak and only an hour’s drive from Jakarta. Pullman Ciawi Vimala Hills Resort Spa & Convention is the first Pullman Resort in Indonesia, designed with comfort in mind. The perfect choice for a dinner party, weekend getaway, family vacation, or even a company team building program, in a calming environment.

In addition to the greenery with the natural beauty of Indonesia, the view of Mount Salak also adorns wildlife. Guests can enjoy the charm of nature from various places in the Pullman Resort area, including from the restaurant, bar, swimming pool, meeting rooms, fitness center and of course from every luxurious room, suite and villa. Forget the need for an executive lounge because this resort provides many exclusive places, ensuring a premium experience.

Event Planning & Execution:

• Oversee the setup, service, and breakdown of all banquet events, ensuring compliance with DOT standards and hotel policies.
• Coordinate with the Sales & Events team to ensure seamless execution of banquet functions.
• Ensure all events run smoothly by managing staff, resources, and logistics efficiently.

Guest Experience & Service Quality:

• Maintain high service standards, ensuring guest satisfaction and handling any complaints promptly.
• Supervise banquet staff to provide excellent customer service and ensure consistency in service delivery.
• Work closely with the culinary team to ensure food and beverage service meets quality and safety standards.

Team Leadership & Staff Management:

• Train, mentor, and supervise banquet staff, ensuring they meet hotel and DOT service standards.
• Schedule staff appropriately for events, balancing efficiency and cost-effectiveness.
• Conduct performance evaluations and provide feedback to improve service levels.

Financial & Operational Management:

• Monitor banquet revenue and control expenses to maximize profitability.
• Ensure proper inventory management of banquet supplies, linen, and equipment.
• Work with the Finance team to manage billing and invoicing for banquet events.

Safety & Compliance:

• Ensure all health and safety regulations are followed, in line with DOT and hotel policies.
• Conduct regular inspections of banquet areas to maintain cleanliness and hygiene.
• Implement standard operating procedures (SOPs) for banquet operations, ensuring compliance with local regulations.

• Education: Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Experience: Minimum of 3-5 years in banquet or event operations, preferably in a DOT-accredited hotel or resort.
• Skills:
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Knowledge of banquet service techniques, food safety regulations, and event coordination.
  • Budgeting and financial management skills.
• Certifications: Food Safety & Hygiene certification (if required by local regulations).