Banquet Manager

We are seeking an experienced and dynamic Banquet Manager to join our hospitality team in Visakhapatnam, India. In this pivotal role, you will oversee the successful execution of all banquet and group events while maintaining the highest standards of service, presentation, and operational efficiency. You will lead a dedicated banquet team through clear communication, strategic operational planning, and inspirational service leadership to deliver memorable guest experiences that reflect our commitment to excellence. Working collaboratively with Catering & Conference Services, Culinary, Stewarding, Engineering, and Housekeeping teams, you will ensure seamless coordination and flawless event execution.

**Operational Leadership & Event Management**

• Review and analyze Banquet Event Orders (BEOs) to ensure operational accuracy, event readiness, and proper communication across all departments
• Conduct pre-shift and pre-event briefings to review event timelines, service expectations, and special guest requests with clarity and enthusiasm
• Monitor banquet events in progress to ensure service standards, timing, and presentation consistently meet luxury hospitality expectations
• Anticipate operational challenges proactively and implement effective solutions during event execution
• Ensure all banquet spaces are properly set according to event diagrams and operational specifications

**Staff Leadership & Team Development**

• Train, coach, and mentor banquet team members including Supervisors, Captains, Servers, and Setup teams with a supportive and motivational approach
• Develop line schedules to optimize productivity, coverage, and team efficiency while meeting guest service standards
• Provide ongoing performance feedback and support professional development opportunities within the banquet team
• Foster a positive, collaborative, and inclusive working environment aligned with organizational values
• Lead by example, demonstrating professionalism, integrity, and commitment to service excellence

**Financial & Operational Management**

• Manage banquet labor scheduling to ensure appropriate staffing levels while controlling overtime and labor costs
• Monitor departmental supply usage including linens, equipment, and banquet service items with analytical precision
• Oversee orders of needed supplies and manage inventory levels for banquet operations
• Partner with leadership to support departmental revenue goals and operational efficiency
• Make informed business decisions based on event requirements, operational data, and strategic objectives

**Interdepartmental Collaboration & Guest Relations**

• Work closely with Catering & Conference Services to ensure accurate communication of event details and client expectations
• Coordinate seamlessly with Culinary, Stewarding, Engineering, Housekeeping, and Security teams to ensure operational readiness
• Serve as a visible leader during events and act as a primary point of contact for meeting planners and event hosts
• Address guest concerns promptly and professionally while ensuring service recovery when needed
• Foster positive relationships with clients to support repeat business and guest satisfaction
• Assist other Food & Beverage departments when necessary to support organizational goals

**Service Excellence & Standards**

• Ensure all banquet operations consistently reflect luxury service standards and organizational excellence
• Maintain the highest levels of professionalism, presentation, and cleanliness within all banquet spaces
• Demonstrate flexibility with work schedules including mornings, nights, weekends, and holidays as required
• Create memorable guest experiences through personalized service moments and attention to detail

**Required Skills & Competencies**

• Exceptional verbal and written communication skills with the ability to speak clearly and articulate ideas effectively
• Strong interpersonal skills with the ability to interact professionally and courteously with guests, employees, and colleagues from diverse backgrounds
• Demonstrated ability to work with all types of people and put them at ease in various situations
• Excellent organizational and planning skills with the ability to organize and coordinate the work of others
• Strong analytical and logical thinking skills with the ability to interpret policies and make sound business decisions
• Proficiency in multitasking and managing frequent activity changes while maintaining focus and quality
• Problem-solving and emergency management skills with the ability to handle unexpected situations with composure and decisiveness
• Time management and prioritization skills to meet deadlines and manage multiple events simultaneously
• Ability to accept full responsibility for managing activities and delivering results
• Physical capability including frequent lifting and carrying of objects weighing up to 100 lbs, standing and walking for extended periods, and clear hearing and speaking abilities

**Experience**

• Minimum 5 years of Food and Beverage  experience in a hospitality or hotel environment
• Proven experience in banquet operations, event coordination, and team leadership
• Experience managing Banquet Event Orders (BEOs) and coordinating complex events
• Demonstrated experience with labor scheduling, inventory management, and cost control

**Domain Expertise**

• In-depth knowledge of food and beverage operations and banquet service standards
• Understanding of luxury hospitality service protocols and guest relations best practices
• Knowledge of event planning, execution, and coordination processes
• Familiarity with interdepartmental coordination in hospitality settings
• Understanding of health, safety, and sanitation standards in food service environments

**Language Ability**

• Fluent English language skills with the ability to read, understand, and interpret instructions, safety rules, and operational procedures
• Ability to write clear reports with proper format, punctuation, spelling, and grammar
• Capability to participate in discussions, debates, and extemporaneous communication on a variety of subjects