Asst. Executive Housekeeper

Grand Mercure Khao Lak Bangsak provides a haven of elegance and comfort.
Discover welcoming hospitality as you take advantage of all this Thai-style contemporary beachfront hotel has going for it. From the secluded bays across Andaman sea views or down; right close access within minutes by boat ride away! Delight in our personalized service and knowledgeable staff as we ensure your stay at Grand Mercure Khao Lak Bangsak.

Indulge in luxury in one of the 195 stylish modern rooms or suites. Gaze out at the Khao Lak resort from your room’s private balcony or wander through the gardens to our facilities. Feel the tranquillity from the uniquely-designed canal meandering through Grand Mercure Khao Lak Bangsak, a nod to Thailand’s riverside villages.

Key Responsibilities:

Operational Excellence

• Supervise daily housekeeping operations, ensuring all guest rooms and public areas meet hotel cleanliness and service standards.

• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.

• Ensure timely room readiness and coordinate with the Front Office to manage room availability.

• Oversee laundry operations and ensure proper linen and uniform management.

Team Leadership & Development

• Assist in recruiting, training, and mentoring housekeeping Heartists.

• Schedule and assign tasks to the team, ensuring efficiency and quality service.

• Foster a positive work environment and encourage teamwork.

• Conduct performance evaluations and provide constructive feedback.

Guest Experience

• Ensure all guest requests and concerns related to housekeeping are promptly addressed.

• Maintain high standards of service to enhance guest satisfaction.

• Collaborate with other departments to deliver a seamless guest experience.

Compliance & Safety

• Ensure adherence to health, safety, and hygiene regulations.

• Monitor and maintain housekeeping equipment, ensuring proper usage and maintenance.

• Implement sustainable housekeeping practices in line with Accor’s Planet 21 initiatives.

Inventory & Budget Management

• Manage housekeeping supplies and inventory, ensuring adequate stock levels.

• Assist in budget planning and cost control for the housekeeping department.

• Ensure proper usage of chemicals and cleaning supplies to avoid waste.

• Diploma or degree in Hospitality Management or related field.

• Minimum 2 years of experience in a housekeeping supervisory role in an upscale hotel.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Knowledge of housekeeping procedures, equipment, and safety protocols.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Proficiency in English and Thai (preferred).

• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.