Assistant Restaurant Manager

Pullman & Mercure Brisbane King George Square is a large vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers as well as a place to be with our external facing Venues. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms.

The hotel also features some amazing and extremely popular externally facing venues including Goldfinch Restaurant and Street Café, Sixteen Antlers Rooftop Bar as well as internal facing KG Bar, Expresso Bar and our Executive Lounge

We are looking for someone who is passionate and represents our service philosophy. They must be open to being able to adapt their skills and in creating great experiences, all of this underpinned by being a true Heartist.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless!

Are you ready to lead a team in delivering unforgettable dining experiences? As our Assistant Restaurant Manager, you’ll be at the heart of our operations, guiding our passionate team to provide exceptional service and maintain strong relationships with heartfelt care. This is your opportunity to make a real impact!

What You’ll Do:

In this hands-on, people-centered role, you’ll be a leader, driving the team to success with your energy and expertise. Your key responsibilities include:

• Deliver Outstanding Service: Ensure the smooth operation of restaurant by creating exceptional food and beverage experiences for every guest.
• Lead & Inspire: Motivate, train, and develop the team, fostering a fun and energetic atmosphere that encourages growth and collaboration.
• Drive Excellence: Implement staffing strategies that meet both service quality and financial targets.
• Keep the Team Informed: Brief your team on menu highlights, promotions, dietary needs, and any special guest requirements.
• Support Team Growth: Assist with the induction, training, and development of new team members, and conduct performance discussions.
• Resolve Guest Concerns: Handle escalated guest complaints with professionalism, turning challenges into positive experiences.

Your Experience, Skills, and Qualifications:

This is more than just a leadership role – it’s your chance to shape a team, create lasting guest memories, and grow in an exciting hospitality environment. Ideally, you bring:

• A passion for hospitality and delivering exceptional service
• Enthusiasm for high-quality food and beverage experiences
• Strong communication skills with a focus on people and teamwork
• Proven leadership experience, with a track record of maintaining high standards
• Creative problem-solving skills to drive continuous improvement
• Flexibility to work various shifts across different meal periods, weekends, and public holidays
• A hands-on leader who sets the example, motivates the team, and fosters excitement in the workplace
• A strong sense of ownership and a desire to grow within the company
• Business-savvy with strategic thinking and decision-making abilities
• Adaptable, professional, and committed to Accor values and Heartist culture

If you're passionate, driven, and ready to take your career to the next level, we'd love to hear from you!

At Accor, we believe HOSPITALITY IS A WORK OF HEART!

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.

You can be all you are! Grow & create your path! Work with purpose! Enjoy and feel valued!
If you are willing to learn and are passionate about the hospitality industry, please apply!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Benefits Your Way:

• Access to Accor team benefits, including global discount's on accommodation and food & beverage.
• A supportive and collaborative work environment.
• The opportunity to grow and progress your career with Australia’s largest hospitality employer – Accor
• Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS