- Integral
- Permanente
- Vendas e Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Cairo Nile El Gezirah, cairo, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF26322M
Assistant Reservations Manager
Region
Luxury & Lifestyle
Esta vaga já expirou. Veja funções semelhantes abaixo...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.
- Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
- Full utilization of Opera PMS for creating and updating room reservations
- Ensures all guest inquiries and complaints receive prompt action and follow-up.
- Timely submission of the weekly itinerary and weekly reports
- Coordinates with other departments of the hotel to ensure efficient guest service.
- Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.
- Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
- Ensures proper filing of all business correspondence, with correct and updated information.
- Assist in doing pre-arrival checking
- Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.
- Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
- Ensures PCI Compliance and observance of Data Privacy
- Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed.
- Ensures all Reservations Agents cross-sells sister properties when the hotel product does not fit the customer’s requirements.
- Prepare weekly, monthly, quarterly and annual reports, as required
- Lead daily team briefings
- Previous experience of the same position or as Reservations Supervisor preferred
- Bachelor’s Degree or Diploma in Hospitality Management
- Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to handle many conflicting priorities at the same time
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Novotel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Temporário
Locations
Wellington
Áreas
Vendas e Marketing
Descrição
Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent. Someone who takes an ‘above & beyond’ approach to making our
Referência
0db0e196-e63a-4e25-bfd1-92f78144e701
Data de validade
01/01/0001
Salário
Localização
Fairmont Southampton, Southampton, Bermuda
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Southampton
Áreas
Vendas e Marketing
Descrição
What you will be doing:Exceed individual and team sales goals for revenue, sales activities, and annual account management and development targets.Develop, maintain, and cultivate new and existing acc
Referência
7f8ad87c-94cc-4254-a75f-1690f9720d7f
Data de validade
01/01/0001
Salário
Localização
Fairmont Southampton, Southampton, Bermuda
Experience Level
Not Applicable
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Southampton
Áreas
Vendas e Marketing
Descrição
What you will be doing: Provide essential administrative support to the group sales team, including responding to inquiries, blocking group space, generating proposals, and managing contracts.Assist i
Referência
cf1e62f5-4fc1-48fc-a5ff-d12b60d71332
Data de validade
01/01/0001
Salário
Localização
Fairmont Miramar - Hotel & Bungalows, Santa Monica, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Santa Monica
Áreas
Vendas e Marketing
Descrição
As a Group Sales Manager, you will manage all aspects of selling groups, ensuring monthly and quarterly goals are achieved. This position requires working within tight response deadlines, while provid
Referência
220d6f43-3282-4a3a-9e1a-e3d994934807
Data de validade
01/01/0001
Salário
Localização
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa, Maldives
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Maldives
Áreas
Vendas e Marketing
Descrição
The Cluster Revenue Analyst is responsible for the analysis of revenue and demand associated with hotel. Position helps in to prepare forecasts, budgets, weekly and daily projections and analyzes the
Referência
f1262cf2-af85-4b8c-9d09-a92a46d32114
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: Director of SalesGeneral Purpose: The Event Sales Manager generates top line catering revenue for the property by maximizing all revenue potential and up-selling additional events/amenitie
Referência
ac0ffc53-586b-4f0a-bfb3-5ef6ec081fb0
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: General ManagerGeneral Purpose:Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers. Efforts will include but
Referência
9d8e93f4-b876-4f48-b5d5-be7e0796b89e
Data de validade
01/01/0001
Salário
Localização
21c Museum Hotel Durham, Durham, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
21C MUSEUM HOTELS
Tipo de Contrato
Permanente
Locations
Durham
Áreas
Vendas e Marketing
Descrição
Reports To: General Manager General Purpose: Responsible for maximizing property revenues while maintaining excellent customer service for both internal and external customers.Efforts will include but
Referência
c9b20bfc-f8c7-4c85-9244-d59fd59a7613
Data de validade
01/01/0001
Salário
Localização
Mercure Lyon Est Villefontaine, Villefontaine, France
Experience Level
Executive
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
France
Áreas
Vendas e Marketing
Descrição
Vos missions Externes :Vous venez en aide à la responsable commerciale pour la commercialisation externe de l'hôtel:-Fidéliser et animer les comptes existants (mice et corporate)-Assurer la prospectio
Referência
c249c3cd-06e3-44c2-9ca8-e46b4f4a397f
Data de validade
01/01/0001
Salário
Localização
SOFITEL SOFITEL RIYADH, Riyadh, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Vendas e Marketing
Descrição
The Catering & Conference Services Coordinator at Sofitel Riyadh will be responsible for providing administrative and operational support to the Catering & Conference Services team in the planning and
Referência
3591edcd-42a9-44a0-9be6-91de5e6b5606
Data de validade
01/01/0001