- Integral
- Permanente
- Vendas e Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
Sofitel Cairo Nile El Gezirah, cairo, Egypt
__jobinformationwidget.freetext.ExternalReference__
REF26322M
Assistant Reservations Manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
As a Reservations Assistant Manager, you will assist the Reservations Manager in managing daily operations of the Reservations Department, including providing support, coaching and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.
- Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
- Full utilization of Opera PMS for creating and updating room reservations
- Ensures all guest inquiries and complaints receive prompt action and follow-up.
- Timely submission of the weekly itinerary and weekly reports
- Coordinates with other departments of the hotel to ensure efficient guest service.
- Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.
- Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
- Ensures proper filing of all business correspondence, with correct and updated information.
- Assist in doing pre-arrival checking
- Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.
- Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
- Ensures PCI Compliance and observance of Data Privacy
- Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed.
- Ensures all Reservations Agents cross-sells sister properties when the hotel product does not fit the customer’s requirements.
- Prepare weekly, monthly, quarterly and annual reports, as required
- Lead daily team briefings
- Previous experience of the same position or as Reservations Supervisor preferred
- Bachelor’s Degree or Diploma in Hospitality Management
- Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to handle many conflicting priorities at the same time
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Bahrain Zallaq Thalassa sea & spa, Manama, Bahrain
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Manama
Áreas
Vendas e Marketing
Descrição
· Design marketing collateral, including brochures, advertisements, banners, social media graphics, email templates, menus, packaging and more.· Ensure brand consistency across all materials and main
Referência
72dc65ef-9d9a-40e1-bd5c-37979c9fb1d8
Data de validade
01/01/0001
Salário
Localização
Novotel World Trade Centre Dubai, Dubai, United Arab Emirates
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Vendas e Marketing
Descrição
The Cluster Senior Sales Manager (Meetings and Venues) is responsible for the delivery of budgeted meetings and venue revenue in Hotel main F&B Outlets, ensuring cross selling and maximum penetration
Referência
f4e93ffc-d939-48d0-8a7e-2c22cff49e57
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Recife Boa Viagem, Recife, Brazil
Experience Level
Student
Jornada de Trabalho
Meio Período
Brands
GRAND MERCURE
Tipo de Contrato
Estágio
Locations
Recife
Áreas
Vendas e Marketing
Descrição
Auxiliar o setor de reservas nas rotinas diárias de conferência e qualidade.Atender o cliente, de forma personalizada, informando e dando suporte, seguindo critérios e padrões da marca.
Referência
51151a41-494f-4f89-bac7-7b653e1310c4
Data de validade
01/01/0001
Salário
Localização
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
PULLMAN
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Vendas e Marketing
Descrição
Sales Manager at Pullman Dubai Jumeriah Lakes Towers Through your passion and motivation, you sell memorable experience to guests who stay at Pullman Dubai Jumeriah Lakes Towers. You are professional
Referência
817dc553-7a8f-4a44-911d-21d786aba03a
Data de validade
01/01/0001
Salário
Localização
Fairmont La Hacienda Costa del Sol (Opening February 2025), Cádiz, Spain
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Cádiz
Áreas
Vendas e Marketing
Descrição
The Groups and Events Manager is responsible for planning, organizing, and overseeing all operational aspects of group events, meetings, conferences, and social functions at the hotel. This role ensur
Referência
6742bbee-b95b-49ba-9135-3d399cdda2cb
Data de validade
01/01/0001
Salário
Localização
Fairmont La Hacienda Costa del Sol (Opening February 2025), Cádiz, Spain
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Cádiz
Áreas
Vendas e Marketing
Descrição
The Sales Coordinator is responsible for supporting the sales team with administrative and operational tasks. This role involves maintaining client relationships, managing correspondence, preparing re
Referência
1c1b1776-6e9d-4d9b-b5db-74e9697814d7
Data de validade
01/01/0001
Salário
Localização
SWISSOTEL BUYUK EFES IZMIR, İzmir, Turkey
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Izmir
Áreas
Vendas e Marketing
Descrição
JOB DESCRIPTION• To consistently offer professional, friendly and engaging service • To enter rooming lists while ensuring accuracy, as required • To update reservations ensuring a flawless check i
Referência
23c00126-bfd1-4424-ab38-8738b3495767
Data de validade
01/01/0001
Salário
Localização
Rixos Marina Abu Dhabi, Abu Dhabi, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Vendas e Marketing
Descrição
MAIN DUTIES AND RESPONSIBILITIES: 1.1.1 Have a thorough knowledge of the entire hotel services and facilities 1.1.2 Answer inquiries of room rates, outlets and room locations. 1.1.3 To b
Referência
0681d14b-6840-48ef-a7f9-60768fc003be
Data de validade
01/01/0001
Salário
Localização
ibis Mumbai Vikhroli, Mumbai, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Cargo com Graduação
Locations
Mumbai
Áreas
Vendas e Marketing
Descrição
Customer ServiceMaintaining guest profile and updating the same on regular basisEnsure to interact with the guests & enable the team to understand guest requirements FinancialResponsible for maintaini
Referência
c745ad7d-21d4-4342-9883-b2d99a88cc7a
Data de validade
01/01/0001
Salário
Localização
RAFFLES RAFFLES JEDDAH, Jeddah, Saudi Arabia
Experience Level
Director
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Jeddah
Áreas
Vendas e Marketing
Descrição
Generate high yield business both rooms, function space and catering events.Develop a conference, meetings and banquet action plan with strategies to meet or extend goal and objectives in line with t
Referência
696efd17-ea8e-4159-9b7c-98cce2398f85
Data de validade
01/01/0001