Assistant Reservations Manager

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.

What you will be doing:

As Assistant Reservations manager, you will be responsible for assisting with the management of the daily operation & running of specific shifts within the Reservations team, ensuring the continued success of our operation.

You are highly motivated to drive all business into our properties to raise occupancy levels & provide exceptional customer service along with ensuring all staff have up to date training & are performing to the best of their ability.

Your experience and skills include:

• 1 to 2 years in a Supervisory role, preferably in a Hotel/Resort environment.
• Experience in the daily management of the Groups segment (Business & Leisure) – strategy implementation and quotations.
• Experience in the following systems desirable – Opera Cloud, Excel, Microsoft
• Experience with a Hotel loyalty program an asset.
• Available to work varied shifts, including weekends and public holidays as per the business demands.

Our Hotel

The Novotel & ibis styles Melbourne Airport is a new dual-branded, 464-room hotel recently opened on 1 July 2024.

The Novotel Melbourne Airport with 248 rooms, and ibis Styles Melbourne Airport with 216 rooms, is located just steps away from Terminal 4, Melbourne Airport. Guests can enjoy access to a fitness centre, conference rooms, pool, co-working space and a number of food & beverage venues: Boccata, Small Holdings and Amber State, which form the hub of the mixed-use precinct.

This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

What is in it for you?

• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
• Complimentary car parking.
• Mental health and well-being support initiatives.
• Access to our Employee Assistance Program.