Assistant Reservations Manager

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Control the reservations team members and provide help in responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail;
• Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Baku Hotel (LQA audit/ Accor all loyalty program);
• Reserving hotel accommodations for guests in the Leisure, Business Travel,Convention/Association, Corporate Meetings and Wholesale (FIT&IMM) market segments;
• Accurately recording all required reservation information in the Central Reservations System (RESAWEB) and/or the Property Management System (Property Manager);
• Reviewing and update reservations interfacing between the CRS and PMS;
• Ensuring reservation confirmations are issued promptly and accurately;
• To provide support to colleagues at Accor Global Reservations Centre;
• To monitor and track special promotions and communicate information to various operational departments:
• To take care of all the problems of subordinate reservation department employees in a timely manner;
•  Ensuring that in advance Reservations Agents are well trained and aware of all special discount rates and Accor Plus corporate programs;
• Conduct regular audits of GRC, GDS, Third Party Sites, Property Manager, Hotellink and RESAWEB to ensure accuracy in rates, packages, promotions and availability;
• Ensure the Reservations department consistently meets and exceeds the ACCOR All Loyalty and LQA survey goals for pre-arrival;
• Ensure the Reservations office adheres to all health and safety standards;
• Prepare and submit all reports directly to the manager during the period of duty;
• Provide courteous assistance and proper coordination to hotel staff and guests;
• Participate in weekly department meetings, daily meetings and trainings;
• 1C program, adding the monthly attendance schedule to the system:
•  To acquire knowledge of Health/Safety;
• To immediately take action towards any issues or to inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
•  To comply with the requirements stipulated in the rules regarding appearance (clothing rules);
•  Understand and adhere to all departmental guidelines and policies;
• To report any technical problems and necessary needs in the work process immediately to the direct manager;
• Supervise the subordinate employees by ensuring proper training, and scheduling.
• Supervise the work of subordinate colleagues within the department to ensure that standards and policies of service are followed.
• Assist in building an efficient and engaged team of employees by having an active interest of their welfare, and development.
• To perform other duties determined by the direct manager;
• To assist the work of other employees of the Department;

• Higher education (tourism and hotel management)
• Knowledge of Microsoft Windows computer programs
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Must possess professional telephone etiquette and have an excellent command
• Fluent Azerbaijani, English, Russian language
• Strong team player who can work independently in a fast paced environment
• Dynamic, willing to learn

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.