Assistant Operation Manager - Food & Beverage Full-time

Recognized as the #1 Best Canadian Hotel in Travel + Leisure's 2024 World's Best Awards, Fairmont Empress is located in Victoria, BC, overlooking the city's sparkling Inner Harbour. A Forbes recommended and MICHELIN key hotel that offers 431 beautifully appointed guest rooms and suites, Fairmont Spa with signature West Coast experiences, and Q at the Empress featuring Pacific Northwest cuisine, an award-winning wine list, and regionally focused cocktail culture. World-famous Tea at the Empress is served in the Lobby Lounge with stunning harbour views. The magnificent property completed a $60+ million restoration in 2017 that celebrated its proud history while moving the hotel into a new era of modern luxury and transforming the iconic property into a must-visit destination. In 2023, the property introduced a revamped Fairmont Gold Experience, including a major renovation to the Fairmont Gold floor. 88 Fairmont Gold rooms and a newly renovated lounge are ready to accommodate guests. Located on Vancouver Island, Canada's Castle on the Coast is the ideal starting point to explore British Columbia's stunning natural and expansive beauty. Historic Hotels Worldwide recognizes the property's prestigious grounds as the Top 25 Most Magnificent Gardens in the World.

What is in it for you: 

• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues 
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver 
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Opportunity to develop your talent and grow within your property and across the world! 
• Complimentary meal during your shift through our Colleague Dining Program 
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Competitive salary starting at $68,000

What you will be doing:

Reporting line assigned by the Director of Food & Beverage relative to the functional area assigned, the Assistant Manager – F&B Operations is a flexible leader who supports all front-of-house food and beverage operations, including Q Restaurant, Q Bar, Lobby Lounge, Veranda, In-Room Dining and Banquets. This role ensures consistent service delivery and operational excellence across multiple venues.

• Provide on-the-floor leadership during service in various outlets and banquet events, supporting daily operations and guest satisfaction
• Support outlet managers, banquet leaders, and Captains by providing coverage during days off, vacations, or high-volume periods
• Lead and motivate teams by fostering a positive environment and modeling exemplary guest service
• Ensure service standards, grooming, and cleanliness are consistently upheld in all venues
• Support scheduling, payroll verification, and shift briefings across outlets and banquets as needed 
• Coordinate with culinary, stewarding, banquet setup, and other departments to ensure seamless service execution
• Maintain a strong presence during peak service times to ensure quality and efficiency
• Assist with training and onboarding of new team members and casuals across all food & beverage areas
• Handle guest concerns and feedback promptly and professionally, escalating issues as appropriate
• Monitor inventory and support requisitions for supplies and equipment
• Promote and maintain a safe and healthy work environment, complying with all health and safety policies
• Support marketing initiatives and promotions in coordination with the outlet leaders and marketing team
• Perform other related duties as assigned by the General Manager or F&B leadership

Your experience and skills include:

• Minimum two years of experience in Food & Beverage, with at least one year in a leadership role
• Previous experience in a hotel restaurant, banquet, or multi-outlet environment is preferred
• Serving It Right certification required
• Excellent interpersonal, communication, and organizational skills
• Strong problem-solving and conflict resolution skills
• Ability to work well under pressure in a fast-paced environment
• Knowledge of POS systems (Silverware), reservation platforms (OpenTable), and hotel systems (Opera) is an asset
• Proven ability to lead, train, and motivate a team
• Flexibility to work in different venues with varying service styles
• Must be able to work a variety of shifts including mornings, evenings, weekends, and holidays

Physical Aspects of Position (include but are not limited to): 

• Frequent standing and walking
• Frequent ascending or descending ladders, stairs and ramps
• Occasional bending and kneeling
• Occasional carrying and lifting up to 20lbs

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canada’s Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria, British Columbia. This is the best of all worlds – where contrast meets distinction, opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary, vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS