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, Sydney, Australia

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REF35889H

Assistant Night Manager

Region

PM&E


Company Description

Discover Sofitel Darling Harbour.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.


Job Description

Please note that the required working hours for this role is 11pm - 7am

  • Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
  • Provide supervision and support to the Front Office team and other departments when required.
  • Ensure department policies and procedures are understood by all employees and observed in tasks performed.
  • Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
  • Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
  • Be proficient in the use of all front and back office equipment.
  • Report any computer system errors to the IT Manager or other such manager for immediate rectification.
  • Implement training programs for all employees, conduct induction and skills training.
  • Be aware of room availability and sensitively manage overbooking situations where relocations are required.
  • Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
  • Carry out reception duties as required.
  • Assist, as required, calls for reservations.
  • Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
  • Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
  • Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
  • Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
  • Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.

Qualifications

  • Highly motivated with excellent attention to detail.  
  • Experience within a similar role.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand. 
  • Ability to work a rotating roster including weekends & public holidays.

Additional Information

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full AU working rights are required for this role. 

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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